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Van Bortel Ford

(1,087 reviews)
Visit Van Bortel Ford
Sales hours: 9:00am to 5:00pm
Service hours: 6:30am to 8:00pm
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Sales Service
Monday 9:00am–7:00pm 6:30am–8:00pm
Tuesday 9:00am–7:00pm 6:30am–8:00pm
Wednesday 9:00am–7:00pm 6:30am–8:00pm
Thursday 9:00am–7:00pm 6:30am–8:00pm
Friday 9:00am–6:00pm 6:30am–8:00pm
Saturday 9:00am–5:00pm 6:30am–8:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 205-2689 (888) 205-2689
Used (866) 334-5078 (866) 334-5078
Service (585) 670-6848 (585) 670-6848

Reviews

(1,087 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Ford from DealerRater.

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Ford F-150

If you want a great lease l, got to them. They worked for me to get what I needed. Totally blew me away with the deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Excellent, thank you so much!

I always have a great service team at the quick lane....

I always have a great service team at the quick lane. They are friendly and attentive. Always done on time and never try to over sell.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your continued trust!

Ms Sue

I only had basic inspection, oil change and tire rotation. It went very well; as expected. My only complaint? Being texted and feeling forced to need to write a review. Van Bortel never lets me down though, so thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your service and your feedback. We sincerely apologize that you felt forced to leave us a review. That was not our intention, but we truly appreciate that you did!

2017 F150

The process was very smooth. I made my third vehicle purchase from Paul Bowers and will surely buy my next from Van Bortel. I have a will continue to recommend Paul Bowers and Van Bortel to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for your continued trust!

Always great service from great people. Loop

Good service for my vehicle always,good prices,friendly people that make it easy to do regular maintenance on my truck, at the proper time and mileage

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much!

The Caring Group of Professionals

Lee, Alan, and Tom are the team that is always there for all customers. Lee and Alan are the superb leaders of the purchasing department and always give you true informative ways to buying satisfaction. Tom, is a great service dept. manager who directs a fine team of automotive technicians. Thanks to this leadership,VANBORTAL FORD, remains a costomer friendly dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much, this truly means a lot to us!

Awesome dealership

Van Bortel Ford is the best dealership I have ever dealt with they got the deal done quickly everyone there was very helpful there was no hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much, this really means a lot!

Nightmare,

What started out as a check engine light turned to a nightmare then turned to a great experience at the service department. Thank you to everyone there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, we are so glad we were able to help!

Inspection

Fast efficient and met expectations. Always good and friendly. Would recommend for repeat business. Able to use ford points toward service and my car is good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your recommendation!

Customer

Quick service and great job. Thank you for helping with this recall issue. I was met and taken care of in a timely fashion. Wait time was 45 minutes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much!