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Highline Car Connection

(983 reviews)
Visit Highline Car Connection
Sales hours: 9:00am to 5:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2024 state dealer award
View 10 awards
2024 state dealer award 2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
(203) 405-4186 (203) 405-4186

Reviews

(983 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Highline Car Connection from DealerRater.

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Left there in tears

Walked in to buy a car to my teenage son who just finished cancer treatment. Was ready to spend my life savings on the car to make him happy. Lou (the boss) had zero sympathy and very rude. He didn't want to negotiate the price at all. Not even $100 or $200 off saying that's how the business stay afloat is to not negotiate price. I left feeling like xxxx. Walked out of there into another dealership (A better way autos) where I found the same exact car, with 30k miles less and $4,000 cheaper still on factory warranty for another year and a half. Everything worked out in the end for me and my son but Lou is a horrible man who deserves no business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

!!! PLEASE READ !!! Patricia, you are being untruthful and very spiteful. You told me that your father wired you $18,000 from Brazil, and that was all you had. I politely declined. Then you offered $19,000, and I declined again and explained how we operate ( as did your sales person several times before). You knew before you drove here that our prices were aggressive and there is no room for negotiation. Then, when you didn't get what you wanted, you told me a story about your child and how he BEAT CANCER. I couldn't be HAPPIER to hear that he is a SURVIVOR!!! Congratulations!!! But to take your anger out on me and wish me harm is deplorable! Everyone here at Highline Cars works very hard for all our customers and we are a very family orientated business. I believe that I conducted myself in a very considerate and professional manner, but if you were offended in any way, I apologize. I would like for you to retract this review because I feel that it is nothing more than being spiteful. We appreciate the opportunity to do business, and unfortunately we were unable to complete the transaction. Congratulations on your purchase and BEST OF LUCK in the future.

Consumer response

Untruthful? I don't think so. This is EXACTLY what happened. Your response is also truthful but I left your dealership in TEARS. You were very rude and the fact that I have found the same exact car with 30,000 miles less and $4,000 cheaper says a lot about your business. I will not retract my review because people should know if they're going to your delearship they'll be getting ripped off and treated like xxxx on top of it.

Great experience

I bought a used car from highline today and had a great experience. Saw the car I was interested in online around noon today, and I was walking out with it registered and financed by 4pm. The facility was clean and relaxed, and our sales associate Charlie was friendly and very calm. I appreciated the non-aggressive environment of this dealership. I got a 2013 car with with 10,000 miles for just shy of $11,500. I would encourage anyone looking to purchase a great car for a fair price to explore this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy car hunting with no pressure!!!

Peter and Lou are great guys to deal with when purchasing a new or used vehicle. They are courteous and very accommodating to their clients and will be ready and able to answer any questions or concerns you may have. I recommend this used car dealer to anyone!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great car buying experience

My wife and I recently bought a VW from Hiline. We had just had our car totalled and the laid back low pressure atmosphere was a huge relief and greatly welcome after dealing with all the stress of the accident and insurance companies . The car is very clean and was exactly as it was represented online. And Charlie , our sales rep. was helpful and understanding of our situation . We shopped around before coming here and there is no comparison to how well we were treated and how quickly Charlie made this happen for us . I would recommend these guys to anyone who is ready for a no hassle , no hidden fee , no pressure car buying experience. P.S ........... Ask about the horseshoe discount !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

First time buying a used car, and was pleasantly surprised by how straightforward and painless the whole process was. Charlie was very helpful and accommodating with all my questions, and there was no shady business or pressure to buy before I was ready. Would recommend highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Most painless process

I was looking at a 2015 Mazda6 on their website and when I went down to their lot I was able to test drive the car within 5 minutes of arriving, decided I wanted this car after a bit and I asked to see the CarFax to see the history of the vehicle, no hesitation they print out the CarFax, they understand that you're making a big purchase and make sure you have all of the information that is available on the car. Tthey were able to get me out with that car in an hour and a half. I have purchased a total of 3 used cars from Highline Car Connection and every time it has been a painless process and the cars they sell me have always been reliable. I can easily recommend this place to anyone looking for a used car, the people at Highline are really good people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Extremely happy with our 2015 Nissan Leaf

We researched for months on the Internet and drove down from Maine to look at this car. We were expecting to put a down payment and pick up the car later if we liked it. But they were extremely helpful, arranged for our insurance to cover it, and figured out how we could pay for it that day. We were able then to drive it home with a list of charging stations on the way. Salespeople were very low pressure, helpful, personable, and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Relax and Easy to Shop... Great Experience...

I worked with Mike, He was very nice and easy to work with. One thing i like the most they don't push. That is the best way to do shop and sell. let customer think about it... if we like to finance it our way let be it, if they can offer better good too. Mike was very good.. and will call him for my next car before any one else... Charlie good easy and fast wit paperwork with all upfront info.... Thanks...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A Great Experience!

My son and I visited Highline Car Connection after viewing one of their car listing's online. My son had been saving for the purchase of his first vehicle for some time. I wanted to ensure he found a reliable and safe vehicle at a good price. We ended up purchasing a Hyundai Accent from Highline after visiting a number of other dealerships. The experience was fantastic and my son love's his new car. The sales staff were friendly and courteous. This is not a high pressure sales environment like you get when visiting other dealerships. What really made the overall experience was the service we received after purchasing the vehicle. Their service department went through the entire vehicle performing a multi-point inspection. They had changed the oil and filter, battery, replaced all the air filters, put new front brakes and rotors on the car and put four new tires on the car for us. I will not hesitate to go back to them when it is time for me to purchase my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A great company and a great experience!

I had the pleasure of working with Mike Bennett and his supervisor (who is also the owner). Mike was curious, kind, helpful, trusting, and most importantly trustworthy. He simply couldn’t have been better! I got a great 2014 Honda CRV that was at a very fair price, and they offered me a very fair price for my trade-in. They were never aggressive, just supportive and helpful every step of the way. I felt zero amount of pressure from them. Essentially, they were just all around nice people who never treated me any differently because I’m a woman. Plus, I was proud to have purchased my car from this Veteran owned business. Thank you, Highline for a wonderful car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.