Lexus Santa Monica

Excellent customer service thanks I like to thank Mark finance manager for financing , car was clean and deliver to me by Gabriel with courtesy and respect.

Staff were friendly. service was done earlier than I expected. loaner was provided. Was able to give me a discount. Coffee was good and overall was pleasant experience.

As always... Ray James is the best.. he always makes my appointment a pleasure very seamless. really listens and handles all details with such ease and gets me out of there quickly!

Immediate attention with a pleasantness that was unforced. I felt part of a greater family as a Lexus owner after this visit. Superior customer service!

My first time doing business with Lexus. Enrique went out of his way to get us to a deal. I would have loved to have a bit more selection on which vehicle to choose from however there was only one 2019 left. Hopefully for the next vehicle, there will be a bit more to choose from.

when I am driving on HWY 1, going 60 miles per hour in my Lexus, I know that I am safe because my car is check over routinely by SM Lexus. What price is that security worth? Can't be purchased at any price. Just great professional wonderful people looking out for me and my car. Thank you Lexus, for all the years of care rosario Perry

Super easy to get an appointment and service was carried out in the time I was told Everyone was helpful . I liked that I was texted when my car was ready instead of a phone call so there was no danger of missing it

I had an excellent service visit to Lexus Santa Monica. My representative was careful, asked good questions, understood my situation. He fixed one item on the spot because he knew the cars instrumentation well, and he referred my other concerns to the service technicians. They identified a problem with my battery that AAA missed.

FRIENDLY AND TIMELY, NICE PEOPLE, CLEAN LOANER CAR, GOOD LOCATION, PRICES TOO HIGH, NEW LEXUS MODELS NOT ATTRACTIVE (ESPECIALLY MASSIVE FRONT GRILL), NEED PLUG-IN HYBRIDS, ELECTRONICS WAY TOOOOO SLOW AND COMPLICATED AND CUMBERSOME!

The Lexus Santa Monica team is always courteous and professional. Ron Holbrook taking the lead just knows how to get things done while always making me feel as if I was his only customer.