Lexus Santa Monica

Val and Mason were outstanding. They were very supportive, responsive and friendly. Their concern to meet our needs and listen was very much appreciated. We would not be enjoying our new car without these men and your customer service.

It was my first time there and a great experience. Fair all the way around, and they listened to a hair-brained scheme I had of installing Google Auto, and haven't dismissed it out of hand. Yet.

We worked with Jack George and found him to be delightful. He answered all of our questions and never made us feel rushed or pressured. We felt very lucky to have him as our salesperson.

Service at Santa Monica Lexus is great every time. They get me in and out quickly and are easy to deal with. The staff is courteous and nice. Highly recommend!

Ray James made my visit easy, courteous, and professional. Dealership was quite time efficient especially with use of courtesy LYFT transport to and from my office

I had arranged an appointment with Neal Greene who met my husband and me upon arrival. We had a already spoken on the telephone about what I was looking for and I test drove the car that I finally purchased. I had driven my previous car for 20 years and 178,000 miles and it was a fairly difficult decision for me. I came back a second time during the same day after finally making my decision in favor of the Lexus. Neal was very patient and understanding and I felt no pressure at all to make a quick decision. I felt that the price was arrived at fairly and that we all (the dealership and I) came away satisfied with the transaction and its outcome. I would gladly recommend the dealership and especially Neal.

Tim Nelson provides such excellent service. He knows my vehicle and is a trusted advisor. He updates me once my vehicle is being serviced and stays on top of things.

Especially helpful, the private office space I was able to use. I, of course, appreciate the cleaning of the car afterwards. However, there was grease on the front edge of the driver's seat. :(

Arsany Kamel did a great job getting me in and out for the 10k service on my NC and the following day on my wife’s GX 460-excellent service ! JK McKay

Aside from having to wait a longer time than usual to be assigned a service consultant, was pleased with the service and treatment. In the past I'd been able to name a service consultant I would like to work with when scheduling my appointment. Was disappointed to be told this time that that was no longer possible. I like having a consistent consultant who knows me and my car. I was very pleased with the help received from 2 gentlemen at the accessories counter.