Cochran INFINITI Monroeville

Service department has been unresponsive to recent service issues regarding wireless carplay malfunctioning. Left multiple voice messages, texts and an email...With no response (directed to TJ Hanna)

Great service and great communication. Deliver what they tell you. Will continue to use dealership service.

They treat you with respect and they don't forget about you after the sale which most dealers dobt do.

Everyone was great and it went very quickly. Thanks Greg! I Will tell others about ur help and the ease of returning my car. Thanks again

Cochran Infiniti has been providing me with professional services for quite some time and I will continue relying upon them for the leasing of my car which is used for business purposes. I am an attorney, and the quality and efficiency of the service they provide is critical to my business needs.

My wife purchased a Jeep from Cochran Infinity in October 2020. After test driving the vehicle she told the salesman that it seemed to be loud and felt like it was working hard to run. She was told it had sat a while and would calm down after driving it for a while. She was also told it had an extensive inspection and that it was safe to drive. The next day she stopped back to see about getting it looked at as the noise hadn’t stopped. The salesman told her to call the service department to make an appointment and assured her again that it was safe to drive. On her way home on the highway one of the front brakes fell off locking a front wheel. Luckily she was on the exit and not going 70 on the highway or she could have been killed. We had the car towed to the dealership and they made the repairs. Now a few months later the car is making the same noises again. We asked for all of the repair records from before and they have no record of the brake falling off incident. In speaking with the service department Brett Green informed me that they didn’t write a report on the incident. Seems like they were trying to keep it hush hush. He also didn’t have record to show me that they re-inspected the car to make sure it was safe after the brake fell off. Brett Green then became very defensive on the phone when I said it seemed very careless they didn’t have records of this. I think careless is an understatement. Brett admitted to negligence and admitted that my wife could have been killed. But seemed offended when I said it was careless and shady that no record of this happening and no record of another safety inspection exists.

Love , love ,love the Infinity I bought at Cochran!!! Great car and Greg made it a good experience. Thank you!!!! Would really advise anybody to go to Cochran and check it out before buying somewherelse

Outstanding sales experience with my sales associate—-Jeff Comin This is my 3rd Infinity purchase with Jeff also very good experience with Vicki in finance. I highly recommend Cochran and Jeff Comin John Lanasa

Cochran Infiniti always the best service and luxury experience. Never a concern. Always direct with what needs to be serviced and never left waiting. Felt very safe during my brief visit. Left the car cleaner than when I arrived.

this is the first time i bought a vehicle from #1 Cochran the salesman Jordan was very professional , knowledgeable and made the experience very easy . Vicki was also great to work with. I would certainly go back when i need another vehicle . My Infiniti is a joy to drive and I love it