Reviews
Write a reviewExcellent
Received excellent customer care from Mr Zack And very helpful for my request
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Farhad, your positive review means a lot to us and we?re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!
Vehicle Service at Future Ford of Concord
For anyone who has had previous dealings with Zack Schmid and/or John Salvetti, you KNOW they are the best and really put the importance of quality service and professionalism at the top of their list NEVER had a complaint dealing with Future Ford of Concord!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2016 MKC
Easy check in. Clean service area. Service staff was actually pretty good. Dealer staff ok. Like the car initially, but came to dislike the electronically boosted power steering. Terrible car to drive. Technicians said it was normal. Did not keep the car - in fact turned it in early from the lease. Will not buy another Ford product with such inferior steering.
- Customer service 4.0
- Buying process 2.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Title
Don did a great job with my car even though you are extremely short staffed and I had to wait almost a week for my car to be diagnosed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Online Buying Experience
Great online buying experience, dealer was ready with paperwork when we arrived. We negotiated price on phone / internet and also negotiated trade in price. All pricing that was agreed upon, was what was offered when we came in to sign papers. Very nice experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Came in left with a new car and upstanding service
From start to finish I was taken care of with the upmost of care. Even a hiccup after the road left the lot was met with empathy and concern and was fixed right up. The purchasing process was also the most efficient one I've had in over twenty years. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ford Explorer service
Good dependable service. Great People and reasonable prices. I'll keep coming back. Missed Rob this time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terry
Your service dept. has always done a great job. Only thing not done was a part that was put on order and car was not washed prior to picking up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Regular Service
Don't agree/understand your scheduling procedure. When you have an appointment, why can't your servicing start at that time or a short time later. Yes, it has been explained to me..................
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Margaret, thank you so much for the positive review. If you have any additional needs or questions, we will be more than happy to assist you. Please contact us at you convenience if you would like to.
Excellent customer service - No pressure!
Berger Dettlinger took care of us again! We are extremely pleased with customer service and his response time is excellent. We will continue to bring our fleet needs to Concord to work with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is great to read such wonderful comments about your recent experience with us, Michael! If there is anything else we can do to assist you, please let us know! Take care!