Reviews
Write a reviewFocus ST
My experience was great. Got the car I wanted for a better price then I thought I'd get. The customer service at this dealership was top notch
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Ryan! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Excellent Service; The Best Dealership in the Area
As usual, I received nothing but EXCELLENT customer service at Ford! Up front, direct, and very fast service! This is one of the few places where I'd actually rather stay and walk around the facility then ask for a shuttle while my car is getting serviced (it doesn't hurt that the different Ford's Mustangs are a beauty to look at). My loyalty has been won! Ford of Concord is definitely #1!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2017 Ford Mustang GT Premium
Came in knowing exactly what I wanted. I received exactly what I wanted. Relatively quick painless experience.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great star-rating, Steven! We hope to be of service to you again! Take care!
Ford Ranger Service
Don was extremely helpful as always. I dropped in to leave my car for service in the morning. Don helped me decide what needed to be done at this time, and what could wait for next time. I let him know that I would not be back to pick up my vehicle until the afternoon. My car was ready by the time I arrived just as Don had promised. Overall it was a very easy and pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your comments keep us motivated and working hard for all our guests, Chris! Thank you again for choosing Future Ford Lincoln of Concord, and we hope to see you again soon!
great service
Kim was great service was timely and done well
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Darric, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Happy I headed north
Went to several dealerships with a price point in mind, was getting well below market value for trade in with no willness to negotiate price and terms. Went to Future Ford in concord and left within 2 hours with the vehical I wanted with a deal that left me satisfied. They were willing to work with my budget and went above and beyond to make my car buying experience a pleasant one. Will be back for future purchasing needs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Alec. Thanks again for your business! Take care!
Car Service Customer
Don Tull, and the Future Ford service team always provide thorough, effective care. Thanks for excellent service the past 10 years or so. Rod
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
i did not buy a new vehicle just had mine serviced
everyone was very polite and helpfull. don tuller is always there with an answer when asked . i am leaving the state but i will always remember this staff. thank you for all you have done for me
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Future Ford of Concord
Everyone is great there at Future Ford of Concord! I always have a pleasant experience when I need to take my car in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome service dept.
Kim Sloat is an awesome service rep who has handled both me and my brother's vehicles. We both have nothing but great things about Kim's honesty and integrity, as well as helping us get the things done that are most important.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase