Reviews
Write a reviewLOVE MY NEW ESCALATE .
I just bought a vehicle from Prudential auto Leasing and they were terrific. ALAN never pushed the deal and was upfront from the word go. Never tried to push a price and actually, never even talked numbers while we were doing to demo drive. He was wonderful and helped to make this deal happen. I will most defiantly be recommending these guys to my family and friends in the future. I would highly recommend them to you as well, check the inventory and talk to them first before going anywhere else. Truly the best customer service I have ever received at ANY car dealership. Thank you again ALAN for getting me into my Escalate.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Sohee! It was a great time and I know you will enjoy that Escalate. Thanks again for the your business. Looking forward to helping out again............Alan.G
Easy as 123.
We like to thank ALAN at Prudential Auto Leasing for making our buying experience so easy. He took time to find us a 2010 Subaru with everything my wife wanted and the right color and diffidently right price. Also thanks to QUENTIN for getting the vehicle ready the following day. ALAN explained and showed us how to use all the features in the vehicle.These two gentlemen are five stars at this dealership. thank you Alan and Quentin.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Oscar and Alicia, We thank you very much for taking the time to write us a review. We also had a great time helping you purchase your new Subaru. Thank you for choosing Prudential Auto Leasing for your vehicle needs and we look forward to assisting you again soon. Alan
NOT SO GREAT SERVICE !!
GREAT IDEA CARS.COM, USED CAR SALES INQUIRY! YOU E-MAIL A QUESTION TO THE DEALER AND YOU GET A RESPONSE . HERE IS THE QUESTION, CAN YOU LIST ALL OF THE PACKAGES YOUR CAR HAS, SPORT, PERFORMANCE , PREMIUM, LUXURY ETC.? HERE IS ALAN'S RESPONSE, FOR MORE INFO STOP BY ANY LOCAL BMW DEALERSHIP AND ASK FOR THE LIST! MY RESPONSE, THANKS. ALANS RESPONSE, YOUR WELCOME, LET ME KNOW IF YOU HAVE MORE QUESTIONS. MY RESPONSE , YES I HAVE A QUESTION, DO YOU REALLY SEND CUSTOMERS TO ANOTHER DEALER TO ANSWER QUESTION ABOUT YOUR CARS ? ALANS RESPONSE ,PLEASE DO NOT FOOL YOURSELF! LETS FACE IT , YOU ARE NOT A POTENTIAL CUSTOMER, YOU ARE A TIRE KICKER AND WOULD NOT MIND TO SEE YOU ARE WASTING SOMEONE ELSES TIME THAN US ! HIS EXACT WORDS. OK ALAN , I WON'T WASTE YOUR TIME !
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
At Prudential Auto,our vision is 100% customer satisfaction and as you can see from the feedback left by the other customers,we are mostly successful in reaching our goal. This customer contacted us numerous times(email/phone calls)and requested very detailed information ,which we provided.In addition to the information we offered him by the phone conversions ,we faxed him 18 pages of service history and a list of the factory equipment. After that, he mentioned he is not ready to buy a car for next 8 to 12 months,and then asked for more information ! Only then we told this customer to contact a BMW dealer.
Five Stars All The Way !!!
Just bought a Mercedes E500 AMG from their internet sales department. MOE was my contact through the whole purchase experience. I live in NEW YORK , and have never purchased a car online before. Hands down this has been by far the best car buying experience ever. I shopped locally for the car originally, but left every dealership with a feeling that I was just a walking checkbook. My whole experience is five stars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words, customer service is something that we take very seriously.We're glad to hear about your great experience with us and look forward to many more opportunities to serve you in the future. MOE
Prudential Auto Leasing
Very personable. No haggle and very informative regarding the car and loan process. Alan was a nice guy and easy to work with. He made the experience easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Rena You were a pleasure to do business with, look forward to next time. Thank you for taking the time to write a review.Sincerely yours.Alan
I Enjoy My Maserati !!!
After searching for over a 6 months online for the next to perfect used MASERATI, I came across what I was looking for at Prudential Auto Leasing. I have purchased about 20 vehicles in my lifetime and MOE at Prudential Auto was an absolute pleasure to deal with. I live North of Atlanta ,GA and this car was at Hudson,OHIO. After many detailed pictures and lengthy phone calls I was comfortable purchasing a 1 way ticket to go pick up my new / used Maserati. Once I checked over the vehicle it was exactly what MOE had described with nothing left undisclosed. I enjoy my car and would recommend Prudential Auto Leasing to anyone looking for a 1st class vehicle from a 1st class dealer. Go see (MOE) for excellent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Jack! We are ecstatic to have you as a customer and we greatly appreciate your kind words. Enjoy that beautiful car and don't hesitate to reach out to me if we can ever be of further assistance. Appreciatively, MOE
Awesome to deal with .
I can't believe I am able to write this, but we had a great used car buying experience at Prudential Auto Leasing. Our sales person, MOE was very informative and helpful and he was awesome to deal with and answered all of my questions and then called me the next day to answer more. I can't say enough great things about this dealership. Will definitely look here first for our next car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for giving us the opportunity to earn your business. We understand that you can buy a car just about anywhere, building a good relationship is what has kept us going for the past 25 years.... MOE
BUYERS BEWARE!!!
I called to inquire about a car listing & the man who answered named Mo refused to give me any details on the car regarding service history. Instead, Mo asked how was I going to pay for the car (I have my own finacing) & where was I located (does where I live matter?). When I answered all of HIS questions, I asked again about the history. He told me that he would call me back and hung up on me. When I called back 30 minutes to speak to a manager, Mo said he was the manager & that he won't give any vehicle information to anyone over the telephone. When I asked who was the GM, he told me to get a life and HUNG UP IN MY FACE!! Don't trust this business even with your own financing. Little do they know who I am & treated me badly. If they only knew...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Our salesman(Alan)was fantastic.
Our salesman(Alan)was fantastic! He was VERY knowledgeable and very professional. We visited four different dealerships and spoke with a lot of salespeople, he was head and shoulders above the rest. He got us the right car at the right price. It was a no hassle experience from start to finish, even he made sure we did not leave any old records in our trade in car in case of identity theft.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing Prudential Auto Leasing, and your positive feedback. We try to make certain everyone has a positive experience here. If you need anything in the future please do not hesitate to contact me directly
My new Mazda is the Coolest !
I wanted to thank you guys I was apprehensive at buying my first car without my dad by my side. I walked the lot and no one came running over,"Alan" just asked if I needed help he would be available. when I wanted to test drive it I went and found him and no pressure and offered a fair price lower than my estimation and what I thought the dealership would charge. I was like whoa! that was super easy and no pressure, thanks and I love my new Mazda it is the coolest!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the kind words . I can't tell you how much I appreciate your positive feedback and we are privileged that you chose us over all of your other choices. Please don't hesitate to contact me directly should you have any further need for assistance, or if you just want to touch base and say "hello." Enjoy that beautiful Mazda! Appreciatively