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Silver Auto Sales Inc.

(110 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
(815) 534-1275 (815) 534-1275

Reviews

(110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bad Trade Values? Really??

I've sold Silver Auto 2 vehicles over the past few years, neither time as trade-ins. Everyone told me that Carmax gives the highest value if you just want to sell, but the first car I sold was $1,500 better at Silver, and the second was $1,000 more than Carmax. That's $2,500 real money (not "trade allowance") in favor of Silver Auto. I think some reviewers expect "retail" money for broken-down trade-ins...both cars I sold were maintained and looked decent, but by no means perfect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great Experience

I recently bought an SUV from Marty & Aron, and it couldn't have gone better. I'd recommend this place to anyone...best price I could find, and a painless process. I'll check these guys first next time I'm in the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice Place, Friendly People

The other reviews are not so great, but I had a pleasant experience. Didn't offer much for the trade in, and didn't budge on the advertised price of the vehicle. Claimed they are a wholesale seller. If you are fine with the internet price, this is a good place to go, just don't expect to bargain at all. Friendly guys, Larry and Zac, they even stayed an hour late to close my sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bad Sell

I asked if the car i was going to buy had anything wrong with it, they said it had been gone over top to bottom and was fine. The next morning there was a puddle of coolant under my car. They had sold me a car knowing the head gaskets were bad and wanted me to pay them to fix it. I took my repairs elsewhere where it cost over $1500 to have the head gaskets replaced. I wouldn't buy from them. save the trouble.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer Service

I called this dealer about a week ago asking if there was any accidents to a car that I was interested in, I just wanted to know that, they just told me to wait and they will call back "as soon as possible" which they didn't. I'm very displeased about their service is. By the time I called back the car was sold already.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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DO NOT TRADE IN YOUR CAR HERE!!!

THEY MAY HAVE LOWER PRICED VEHICLES, BUT YOU NEVER WANT TO TRADE IN YOUR CAR WITH THEM. THEY GIVE YOU LOW PRICE FOR YOUR TRADE IN AND TRY TO FOOL YOU WITH THEIR OWN "EDUCATION". FOR YOUR SAME CAR, YOU WILL DEFINITELY GET A SIGNIFICANTLY HIGHER PRICE AT OTHER DEALERS. DO NOT DO TRADE IN BUSINESS WITH THEM!!!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Poor customer service

I called on a BMW 528. The sales guy was extremely unfriendly and reluctant to my inquiry. He didn't know what year was the car manufactured in and whether the car is under warantee or not.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great dealer

Very smooth. Very helpful with payment options. Cars in great shape

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I definitely recommend Silver Auto Sales. My wife and I...

I definitely recommend Silver Auto Sales. My wife and I bought a Nissan Altima 3.5 SL from Mike Carroll and he did a great job in preparing the car for us, explaining everything about the car, and getting the necessary service items completed when we bought the car. Aron Houten (finance) was very nice and professional as well. The car was well taken care of and waxed/polished to a shine when we looked at it. They allowed us to take the car for awhile to have it inspected too. I would recommend this dealer because they are very professional and are not "pushy" like OEM dealers. GREAT VALUE!! Kendall & Emily

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

We had a great experience with Silver Auto Sales. Steve...

We had a great experience with Silver Auto Sales. Steve was very helpful and very no nonsense. Staff is extremely friendly and easy going. We got a very nice car at a very good price. I would recommend to everyone and plan on going back for my next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.