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J & M Automotive

(592 reviews)
Visit J & M Automotive
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–4:00pm
2020 state dealer award
View 11 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
(203) 490-4937 (203) 490-4937

Reviews

(592 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of J & M Automotive from DealerRater.

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Great experience website search thru purchase

I have had an Amazing experience. Sales, Finance and Service have exceeded my expectations of any car dealer I have ever dealt with. Their customer service is flawless. I have recommended friends and family and will continue to do so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good experience

Was very satisfied with the entire process. Most staff was very attentive. Young girl at front desk was not very customer friendly... otherwise they would have gotten 5 stars.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thumbs up to J&M Auto

I bought a car from J&M Auto Sales about a month ago with Brad Baumhar as the sales rep. Brad was so easy to work with and made this experience a delight. He arranged for any of my concerns to be taken care of with their service department and they did an excellent job of taking care of all my concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Picked up a 2006 Expedition for ministry

They were very amicable to work with, worked for our business and provided a thorough dealer prep including new rotors and pads even though they had some life left to them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A VERY BIG THANKS!!!!!

We wanted to take a minute to thank all of you at J & M. What a bunch of great people! And, a special thanks to you Brad! Thanks for your helpfulness, your honesty and your great attitude! Loving that Dodge truck! Anybody out there who needs a good used car or truck... go to J & M, period.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great service and people!

i want to thank them for making it fast and easy buying my Mazda 3 2011 it was great, thank you Brad who sold me the car , as well as helping and answering my questions. everyone there is great! Thank you Ken for doing all paper work so fast. thanks everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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a great group of people

I knew the car I wanted. I found it on the lot at J & M. The salesman was friendly and professional - no hard sell, attentive, efficient. The finance guys were expedient and accommodating. I took the car recently for its first oil change. These guys were equally friendly, attentive, and professional. There is a positive air around these folks. I highly recommend J & M.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer was a pleasure to do business witrh

This dealer was nothing but helpful. They stayed in touch throughout the process but were not pushy. The quality of the vehicle is great. The inventory was not only vast in quantity but the quality was there as well. They made the financing easy and even though registering was out of state everything went well. They were great to do business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Beyond Excellent!

After a long search for my next car, I found EXACTLY what I was looking for at J&M Auto. Not only was the car great but customer service and buying process was awesome. Not something you can say about most used car dealers. Brad helped me through every step from, test drive to pick up of my new car. He was friendly, polite, informative and very helpful. I will definitely recommend J&M Auto to everyone I know looking for their next car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

The employees did a very good job of easing the buying process for me, being my first big purchase. At first they were a little argumentative about fixing something on the vehicle, but that was quickly resolved. Overall they were a helpful dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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