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J & M Automotive

(592 reviews)
Visit J & M Automotive
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–4:00pm
2020 state dealer award
View 11 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
(203) 490-4937 (203) 490-4937

Reviews

(592 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of J & M Automotive from DealerRater.

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Awesome Experience

I was very hesitant to the fact of buying a used car like very many are, but as soon as walked through the doors I was greeted instantly with a smile and a "welcome to j&m how can I help you?" I asked to look at some cars but didn't really know what I wanted. In a instance I was greeted by Vinny Petta. He.He was funny,kind and very patient with me and with those who know me is not an easy task to handle.Eventually with vinny's help I was able to get my now best car ever in my eyes an Audi TT convertible.!!! It was all so quick and easy from the sales process to financing, in which ken nelson the finance manager got me the best rate and was very explanatory when it came to every form if i had any questions. I would also like to mention the receptionist Faith, she was so attentive and always made sure I was taken care of promptly and always with a wonderful smile this dealership is certainly lucky to have her. I would definitely recommend J&M Automotive to all my friends and family.Thank you again for the AMAZING EXPERIENCE!!-Kenzie M.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your purchase, without customers like yourself we would not be as successful as we have been for the past 30 years! We also appreciate referrals and our inventory can be viewed at http://www.jmautomotive.com Anything you need let me know! Kyle Colby, Sales Manager J&M Automotive 203-723-5666

Perfect dealer!

We bought a car in September 2014 and we love it! We experienced a great service - all the time: before, throughout and (months) after the purchase. Thank you J&M!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your purchase, without customers like yourself we would not be as successful as we have been for the past 30 years! We also appreciate referrals and our inventory can be viewed at http://www.jmautomotive.com Anything you need let me know! Kyle Colby, Sales Manager J&M Automotive 203-723-5666

Awesome

I bought used car here last year and as with any used car there are some problems that arise. The service dept esp Eric schifilkiti have been wonderful. They go out of their way to make things happen. Their professionalism and courtesy is beyond my expectations. I would come back here again for any car I buy and highly recommend to everyone. !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Joanne, Thank you for the kind words about J&M Automotive and Eric our Service Manager. I will forward this to him. I'm sure he will appreciate it. Thanks again, James Mccowan Owner

Great Saleman MIke Lombardi

Mike was wonderful. Not like other salesmen that keep calling and calling. Was very pleasant to deal with and understood our needs. He followed up on my phone call without being a pest. One main reason I would deal with him again. Great personality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mike, Thanks for purchasing your car from J&M Automotive. I agree Mike is a nice guy with years of experience. We are lucky to have him. I will make sure he sees this review. If there is anything we can do for you in the future, please let us know. Sincerely, James Mccowan Owner

Car buying made easy!

The only problem I had was with getting financing. I tried to find the best rates and it turned out to be a hassle. It wasn't the dealership it was more the banks. In the end I found the best rate so it all worked out. But in the future will buy from these guys again! A+ All Around!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Robbie, I'm happy we were able to work out the financing with one of many banks we work with. It was our pleasure. Anything you need moving forward please don't hesitate to ask. James Mccowan J&M Automotive

Was a great car buying experience.

Excellent company, they made car buying easy. Friendly staff and wonderful service dept. Will gladly do business again and will recommend J&M Automotive to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Freeman, Thanks in advance for the referrals to J&M Automotive. A company is only as good as it's staff and I agree ours is EXCELLENT. Thank you again from all of us at J&M

Absolutely Fabulous!!!

Everyone at J & M is great. They are happy, friendly, seems like they work together as a team. I love to see that kind of workplace. I love my new KIA!! Jerry was awesome and I had my new car within hours.. Couldn't ask for better service!!! Thanks to everyone!!! Great job!!! I've been spreading the word about your dealership!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you from all of us at J&M Automotive.

Wonderful Place

Recently bought a Honda CRV. Great prices and wonderful people. Dave Decarlo worked with us to find the best car for our family. Dave and all the staff we worked with were very attentive and kind. Never thought buying car would be so hassle free. We could not be happier with our purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealer!

Just purchased a 2010 Dodge Charger this past week. Brad was wonderful to work with, very helpful and fun and not pushy like most sales people. With his help and the help of Steve in financing, I was able to finance the car on my own for a very reasonable rate, and was offered a great deal for my trade. Definitely the easiest and quickest car buying experience by far! Everyone was very friendly and felt at home there. Would definitely purchase from them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great prices, selection and salespeople!

I couldn't have had a more pleasant experience at J&M! Our salesperson, Brad, was patient and helpful through the entire process. He answered every question honestly and quickly. We got great financing and the whole process was very easy. If you're in the market for a used car and want a wide selection of vehicles to choose from, at a great price, this is the place! I LOVE my new Honda Insight!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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