AutoNation Subaru Spokane Valley

Very nice and friendly staff second car I’ve purchased from Appleway Subaru because of the excellent service

Good service, business part could have been a bit smoother but was okay. Partly due to it being on a Sunday so things weren't as firm as I thought but worked out fine.

Super friendly employees. Nice clean facility. Very courteous. However, we received misinformation about our original pick up date and then had to reschedule and pick up of my vehicle. We made a special separate over 1hr each way drive to the dealership to make the second pick up time. The pick up then took over 4 hours to purchase with cash. From online: It typically takes 4 to 6 hours to buy a new car 1. Research: 60-120 minutes 2. Prepare your finances: 60-120 minutes 3. Chose a dealership: 30-60 minutes 4. Test drive: 15-30 minutes 5. Pricing and negotiation: 30 minutes 6. Sign the paperwork: 60 minutes 7. Taking delivery of your new car: 30 minutes Steps 1-5 had been completed during the first visit. For my second scheduled pick up, I expected to spent 1-2hrs to take ownership of the vehicle. I had nothing to finance. I didn't add any packages. Trade in was cleaned out ready to go. Paperwork once the process began took less than 30 minutes. The problem was the three and a half hours we waited to sign the paperwork. This made our pick up last almost 4.5hrs. I had a young child with me and they missed their class as a result. I let the staff know when I arrived that my child had class in 4hrs. The staff was nice and let us pick some free Subaru swag for the delay. My child loved the swag but was "so bored". Still not sure why it took so long. If we had know, could have gone elsewhere to spend the 4 hrs and taken my child to class and come back when they were less busy. Instead they kept us waiting, saying it would be "just a few more minutes". The vehicle is great 5 stars, the pick up process was extremely tedious -3 stars.

Bought my last three Subarus from them and have been treated great every time! Great crew!

The sales people were knowledgeable, friendly and professional. I was able to find the vehicle that fit my needs with minimal fuss. A pleasant surprise!

clean, welcoming and considerate. Buying a car can be a long process but do they’re best to take care of you throughout.

What a great experience! Our salesperson, Tyler was awesome! Not pushy, knowledgeable and informative as well as being very pleasant to work with. If you are ever in the market for a Subaru I very highly recommend Tyler at AutoNation at Appleway Subaru, you won’t be disappointed! I bought the cross rails for my Wilderness and Tyler even helped me put them on and was as picky as I was about installing correctly! Tyler made the experience very pleasurable.

Not at all impressed with them. I went in on Saturday, April 08 asking about a couple SUVs I seen online? I was they ere already sold but hey there's a couple other suvs I may be interested in looking at. BUT I was told I couldn't look at them because they were being inspected and I would have to wait till until the following weekend to look at either of them. One was a Mini Countryman and the other was a Nissan Juke. I was very excited to look at them. I called April 15 and still can't look at them. I feel as if they don't to help me find a car. I'm very serious about finding a car and these guys don't seem interested in helping me. I'm very unhappy about this experience.

My car has been in service since Dec, 2022! Daughter had 1 phone call answered, '(it needs this',bah bah)'. I have left 30-40+ voicemails to call me. NOTHING! ITS STILL THERE! I went in person, 7:55am, 1st in line. New service manager. Can't find paperwork. Sends out mech to do quick estimate- more than cars work. BUT. No replacement part available til Apr/May. Maybe. So I talk to Salesman, Joey. Nice guy. I ask him to call me later to see what they can do to credit me towards a newer Outback. Have never heard back from ANYONE! Ps- other bad reviews are instructed to call GM. It's the same phone number as I've left numerous voicemails, that never get returned.

Friendly and easy to deal with service, done quickly and got a quick wash on the car too.