AutoNation Subaru Spokane Valley

Absolutely dismal customer service! Getting them to even pick up the phone takes an act of God. Once your car is in the shop they won't make good on any of the timelines or expectations that they set. They will process a partial "repair" and will give you back the vehicle with the exact same symptom for which you originally brought it in. I ultimately had to take my vehicle to another Subaru dealer to get the correct diagnosis and repair.

Lack of communication between the service coordinator and the mechanic and their failure to check their own work/follow up on what needed to be done was key to this service failure. Twice I was told my car was completed and I traveled to pick it up but ended up being told 'sorry, we missed something' and went home without it. It was a waste of my time, and my employers time as it was a work day. Repairs are pending a back ordered part now and it has a week since it was ordered. No timeline of when it will arrive so I am still waiting to hear something. I was told the issue would be fixed with a new battery, so I paid for a new battery but it did not resolve the issue. I just feel frustrated.

Easy check in and comfortable waiting area, We are always treated quickly and kindly. Thank you.

Ordered the 2023 model while we waited on an oil change.

They were very helpful My sales person was very friendly and knows his product. I would be happy to deal with him again

Convenient appointment times, fast and easy service. Always leave happy and confident the job was done right

Process was painless and timely. All questions were answered. Staff was friendly and professional, especially (Tyler). Don?t like not being able to buy oil filters from Parts dept. (I like to change my own oil and save some money)

My old car unexpectedly broke down and instead of spending thousands of dollars to repair it (more than the car was worth), I decided to finally get the Subaru I always wanted. Everyone at the dealership was very friendly, knowledgeable and patient with me during the entire process. I ended up getting an Outback and I love it! It’s the perfect size for what I need and it’s been wonderful to drive during the winter. I just had my first service appointment last week and even that was above and beyond. Very thorough, efficient and friendly. I can’t recommend Autonation Subaru enough.

Serviced performed as requested with no hidden issues. Service advisor Rachel discussed details and costs before work was performed. Timely notification of completed service and checkout.

My old car unexpectedly broke down and instead of spending thousands of dollars to repair it (more than the car was worth), I decided to finally get the Subaru I always wanted. Everyone at the dealership was very friendly, knowledgeable and patient with me during the entire process. I ended up getting an Outback and I love it! It?s the perfect size for what I need and it?s been wonderful to drive during the winter. I just had my first service appointment last week and even that was above and beyond. Very thorough, efficient and friendly. I can?t recommend Autonation Subaru enough.