AutoNation Subaru Spokane Valley

I am thankful that it only 1 hour to complete the service. Wonderful staff and friendly.

AutoNation Subaru has always taken great car of our Forrester and of us. The personnel are kind, professional, and very helpful. We know we are in good hands braking our car to them.

The service advisors are historically outstanding. This time was no exception. Rachel is no-nonsense in approach, but gets her job done effectively and efficiently. She is a problem solver. This is not the first visit where I requested an estimate before I came in. I was told the service department would get me the estimate by my preferred route of email. I made the appointment approximately 45 to 60 days before the major service. I called in addition to the original estimate request two additional times. I finally stated that I was not leaving the vehicle the morning of service until I got the estimate. Rachel called me the day before to go over the estimate orally. I received a call the day of service (auto was being serviced) stating that they did not have the spark plugs to change. It turns out they are on back order. This means I have to return for another date with the dealer to get the remainder of the work done. I live nearly 100 miles from the dealership, and this is inconvenient. At least, I should have been kept informed of the snafu in advance, so I could plan differently. I plan my appointments and I expect others to plan too. In addition, I expect that the dealer processes and service delivery is sound. I give Rachel the highest marks for her service. The lowest marks are for the communication lapses before service was performed, and inability to get the job done in one service call or notification of inability to perform the service in one call.

I?ve been car shopping for a while and Lucas was the only person that let me do what I wanted to do to confirm and check out the car. Asked and gave great information and didn?t beat around the bush. The place was clean and every interaction was good.

I’ve been car shopping for a while and Lucas was the only person that let me do what I wanted to do to confirm and check out the car. Asked and gave great information and didn’t beat around the bush. The place was clean and every interaction was good.

Everyone at Autonation Subaru was incredibly professional and courteous. They did a great job making sure that my new outback was ready for me and walked me through a lot of the car's features so that I'd be familiar with the car before I even left the lot. I'd go back to them any time!

We were very pleased with Colin and Lucas of the sales staff. We got a great vehicle at a fair price.

Jeremy Kargol is amazing! He is the shining star of this location and I keep coming back because he is honest, thorough, and has the best customer relations skills. As long as we have Jeremy in charge of service to our Subaru we will keep coming back. Give that guy a raise!

Super nice people to help me. Nice waiting room, warm and drinks

The young lady who assisted me was Very helpful and friendly. The service took a responsible amount of time.