AutoNation Ford Wolfchase

I have a 2019 Exployer. I have received 3 recalled letters, every time I call for an appointment, either they didn't have the part or they say that it didn't apply to me. After reading the letter to the person, he finally gave me an appointment 🤔.

Bought a 2019 Ford explorer (new)July 2019 with a rebate from Farm Bureau. I took my certificate. The finance department have not processed my certificate yet. I have went to WolfChase Ford, Bartlet TN. I have called numerous times, so now what? Go to the MTV news.

I have dealt with numerous dealerships over the years and I am glad to say Andrew is the very best that I have ever had the pleasure to deal with. From start to finish he kept me informed of all progress being made.

Your Review: Copy I scheduled my appointment online to have my 60K mile check .. I was able to select the services recommended as well as the Service Man to assist me. Working later hours wasn't a problem at all. I arrived .. dropped off my vehicle, turned my keys over to Mr. Gault, we went over the Services being provided and I was on my way. :)

This dealership has always met my expectations. If I don't really need a repair, they don't try to sell me one. All my questions are answered and I am treated exceptionality .

Always, a great experience. My service person, Lee with AutoNation Wolfchase in Memphis, TN always takes care of my car repair needs in a timely and convenient manner for my schedule.

I went in to have my oil changed and as always the service was spectacular. The service techinicians and all involved treat you with the utmost attention and answer each of your questions in detail.

I had a 10:00 AM appointment to have my oil changed and tires rotated. This is something that should take less than 30 minutes, but when I dropped my car off early, at 9:30 AM, I was told that my car would be ready in about 3 hours. In reality, it took 6 hours. I wonder, why even make an appointment? To make matters worse, the mechanic forgot to return my wheel lock key, and I had to return the following day to retrieve it.

I had 2 tires go out late afternoon on a Tuesday. I worked with Barbara at Ford Nation Wolfchase to get the tires ordered and mounted on my car. My car was ready for pick up by late Wednesday afternoon. Thanks Barbara !

I brought my vehicle in for an oil change and tire rotation. The ticket, when it was ready to go, said 2w/20 oil and my truck calls for 5w/30. I was assured that whatever is on the oil fill cap is what is used. When I parked the truck I noticed the front wheels were still dirtier than the back ones because of the brake dust found mostly on the front. This means the wheels were not rotated. So did they really change the oil and filter? Did they use the right weight oil? I checked the dipstick and the oil on it was not that completely "golden clear" like you expect. Who knows about the weight. The only way to be sure is for me to change the oil asap and to take it somewhere else for the rotation.