Reviews
I was recommended to go to AutoNation because the
I was recommended to go to AutoNation because the dealership where I bought the car had no electricity. Everyone was courteous, prompt and Lee Gault took excellent care of me. I was very impressed and glad that I took my car there. It was well worth the headache of not being able to go to the dealership.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Everyone was nice and did a thorough job.
Everyone was nice and did a thorough job. I got to use my coupon and it save me quite a bit of money.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brenda, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
prompt recall service
My service associate, Gary Douthitt, took excellent care of us. Service was prompt with no hassle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Lee is Amazing!
Lee helped redeem my experience with Wolfchase Ford. He was amazing. His communication skills were so on point. He called back when a message was left and sent a message as soon as the vehicle was ready. He stated he would call when the new part was in for a recently added recall. Definitely will call only Lee to get my service done on my Ford. Lee customer service should be the standard he should train the rest of the staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lisa, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Wolfchase. Please let us know if there is anything else we can do for you; we are more than happy to help!
The car
Alex was very helpful and knowledgeable on the cars. The customer service was on point.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Maria, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Wolfchase. We are always more than happy to assist you if anything else comes up. Take care!
The dealership was very easy to work with.
The dealership was very easy to work with. Particularly with all the challenges Ford had with delivering Maverick Hybrids. I enjoyed with with Herman (HQ).
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
It was an oil change.
It was an oil change. Took 3 1/2 hours and had an appointment. Made a mess on the underside of engine area. Oil dripping off of oil pan, a/c compressor and frame. Oil dripping not from engine leaks but from sloppy workmanship. Car only has 40k on it. Did not use Ford OEM filter or oil. Bill had to be adjusted to the coupon that Autonation sent me and I showed to the service writer. Will not use Autonation again for an oil change. Will go back to Landers Quick Lane for now on.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1257 to discuss what we can do to help.
Always friendly service advisors and prompt service.
Always friendly service advisors and prompt service. Got my vehicle back when promised and was very pleased with the work done.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jack, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
When service really isn't service...
Well, I went in hoping for the best and preparing for the worst...after the dealer had my car for nearly 2-weeks...to call up to give me a nearly 5k estimate (and no this wasn't for a new engine, transmission, etc). Then they wanted to charge me a $100 service fee for service that really was sub par and not by any means good and for them to tell me what i already told them was wrong with it. I ended up going to another local repar shop that quoted me less then $1500 for the same repair. Don't go here unless you're under warranty or you want to get ripped off.
- Customer service 1.0
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are deeply disappointed by your experience at AutoNation Ford Wolfchase. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1257. We hope to hear from you.
Barbara is always good with us.
Barbara is always good with us. Making sure everything is taken care of the best of her ability and for a reasonable price. Always has excellent communication on what the repairs will take and staying in contact all the way through the process..
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Trent, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!