AutoNation Ford Wolfchase

I received a recall notice for my vehicle & brought it in on June 14 for oil change & etc. I showed the recall letter to Larry & he said the parts for this recall wouldn’t be in until 2025. This is unacceptable!

Joe Brown worked a miracle for an 81 yr old lady with no family in towe and her husband on Hospice! All associates were feeling and helpful.

Responding to a Ford recall, I scheduled an appointment roughly two months in advance (earliest they could see me). When I dropped the Mustang (which I purchased from them in 2021) I mentioned the "Check Engine Light" was illuminated. Ed told me the appointment was for the recall and it would take longer to do a diagnostic on the vehicle. I told him to go ahead and do the recall work and I had already gone to O'Reilly Auto Parts and was told the after their check the issue was minor. He told me it was a two day turnaround and I could check with him for status updates. He responded to the first inquiry two days later, but as the calendar moved forward he stopped communicating. A week later I had had enough and dropped by in person to get a status update. He told me there were 41 cars in front of me, because they had not even done the recall work, but were waiting to do the check engine light diagnostic. He added it could be another two weeks before the work was completed. I told him it was a 5 minute test, based on my visit to O'Reilly. He told me to wait a minute and then went out on the floor, returning a few minutes later with a stack of work orders in his hand. He said "these are the cars ahead of you." I told him it was ridiculous that they hadn't done the recall work and were delayed by a diagnostic procedure that could be handled in minutes. He told me, "It's obvious I cannot satisfy you as a customer, so why don't I just give you your keys and you can go to another Ford dealership." I said, "Let's do that." He left to get the car and I stated to the others there, "I have a hard time believing you still have customers." To wit one of the service counter workers responded, "I can't believe there are still customers like you." Wow. I did return to O'Reilly, had the diagnostic done once more and had the necessary part in less than 10 minutes. I sent the information to an independent auto mechanic who agreed to do the work as it was a simple procedure. I've purchased not one; not two; but three vehicles from Autonation Ford Wolfchase. Purchasing vehicles is never a problem and the staff professional. Getting them serviced - even when it is a Ford factory recall is a completely different matter.

Great experience from start to finish. Met all our needs with no pushback. Five stars!

Auto Nation Ford Wolfchase, was very welcoming as soon as I entered the dealership. Mr. Brad Collins was very helpful during my shopping/buying experience. If you're considering using Ford's financing ask for Mr. Patrick Burns, he's a hoot and he can tell you where the good bbq is too. These two guys made the whole experience go smoothly.

Staff extremely amenable and great to work with. However, the vehicle interior was dirty. The vehicle had certainly not been detailed when we picked it up.

They took really good care of us. They we above and beyond helping us search for the car we wanted.

My sales professional took excellent care of me. He went out of his way to find me the exact vehicle I wanted and he had it delivered to me quick. Everyone I dealt with say the dealership were professional and sooooo nice!

Straight forward dialogue, respectful of my stated outcomes, great service department, easiest new buy I have ever encountered! WolfChase Ford in Bartlett TN as part of AutoNation is the best!!!!

I had a very good experience the salesman was very nice and worked to get me what I wanted. Bottom line I walked away happy and the follow up has been personable and nice. Checking to be sure everything is going good and that I don’t have any questions. When I have called I have not been made to feel like I was a bother or inconvenience. I am enjoying the experience so far.