Reviews
Fast and courteous service every time. Nick Rowell leads...
Fast and courteous service every time. Nick Rowell leads a great team and keeps my cars on the road.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
I have been using Lee Gault, Service Advisor for many...
I have been using Lee Gault, Service Advisor for many years for my 2016 Fusion. He has always been very helpful and courteous when I bring my car to the dealership. I would recommend him highly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! We're so happy we were able to help you out! We appreciate your recommendation of AutoNation Ford Wolfchase and we hope to be of service again in the future.
My experience with Autonation Ford was good, and this was...
My experience with Autonation Ford was good, and this was my first time. I appreciate Lee Gault help, he was able to get me in and out in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Jeff Smith, the General Manager and his team at this
Jeff Smith, the General Manager and his team at this location were very helpful. They were nice, friendly and eager to help. Every time I come to have my vehicle serviced, they do a good job to make sure my vehicle is ready in a timely manner and safe to drive. This time my service manager was Lee Gault.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Wolfchase! If you ever need help, just give us a call. Happy motoring!
I have been well pleased by the service that I have...
I have been well pleased by the service that I have gotten with this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
very courteous and professionalcustomer service person...
very courteous and professional customer service person lee gault was a very nice and helpful employee.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Have a great day!
When i purchased my truck on April 10, 2021 I did not receive my code for the door. the salesman told me i could come back and get it for free but when i got my oil changed the wifi was down. Is there anyway you could talk to another dealer closer to me like the one on Goodman rd. to give me the code for free. I didn't want to drive way out there when I live in the whitehaven area just for the code. your help would be greatly appreciated. Thanks
I made appointment with my usual service writer, Barbara...
I made appointment with my usual service writer, Barbara Myers, but when I got there she was off. No one told me and they just gave me to someone else. I paid for two packages when I bought the 2014 Lincoln and it should run through 2024, but the writer said I had to pay for my oil change and tire rotation, of course they should have checked the air filters inside and out, but they didn't. I am very upset with this kind of service and if indeed my contract is being ended, which I don't agree with, then I will give my service to someone else besides Ford.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hello, we regret your experience with us here but are glad you brought this to our attention. If you are willing to, please call our General Manager at (901) 209-1257 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Take care!
Sometimes change is good, but not in this case. As long as I could make my appointments with Barbara Myers, I had no problems because she knew me and my car and my extra protection we spent over thousands of dollars on when we bought my Lincoln, (which was not cheap). I use to have confidence in your dealership, but not anymore. So if you want to keep customers, good customers, you should get a handle on your service department. I'm done, please let Barbara know she is great, and Smiley, but its not worth paying for something again that I already paid for.
Nick Rowell went out of his way to get my Ford Explorer...
Nick Rowell went out of his way to get my Ford Explorer repaired and back to me the same day I travel for work and having a vehicle is critical to my work, thank you Nick and AutoNation Ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!
I have worked with the service advisor Lee & he was...
I have worked with the service advisor Lee & he was outstanding! I feel he goes above & beyond to make sure customer are dealt with in a professional’ timely manner & he goes out of his way to make you feel at home! Service manager Nick is absolutely amazing as well! I personally think they both are a great asset to AutoNation & I will always your location because of the two of them!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Have a great day!
Our sales representative Mr. Joseph Wallace was...
Our sales representative Mr. Joseph Wallace was absolutely amazing. We received the best service and everyone involved in our car buying experience were attentive to our needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!