Reviews
Another lease at Vail
Vail is a wonderful dealership--my 3rd lease from them & have always been satisfied with ther professionalism, genuine kindness & competitive pricing I recommend this dealership to everyone
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued business! We're proud to know that we've been able to give you consistent quality service, and greatly appreciate your valued support!
A terrific experience. Drew and Eric are terrific
Terrific salespeople.Eric and Drew Trust worthy, honest and sincere. They made a great deal and even helped surprise my wife with her dream red convertible 😊Will definitely recommend them. Many thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GMC Lease
Desmond was very thorough and the process from end to end moved quickly. The delivery I liked because they were prepared, and it’s did not take long.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle and thank you for choosing Vail Buick GMC for your vehicle needs! We appreciate you taking the time to share your experience here with others. We hope to see you soon for your first service appointment and wish you safe travels in your new vehicle!!
Hi, thanks for your praise and kind comments about our team. Thank you so much again for your feedback! We hope you have a great day!
Awesome Experience!
Everyone was helpful and went above and beyond. Al, Brian and Eric meet more than our expectations. Barry took the extra time to walk me through all the features and to get me set. I would definitely recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! Thank you for sharing your experience with everyone and for choosing Vail Buick GMC for your vehicle needs. We wish you many wonderful memories and safe travels in your new vehicle!
Great experience!!
Good/ honest experience. Desmond was the best car salesman I’ve ever met!! Everyone was friendly and Brian was organized and fun to talk to. They helped get me the exact car I wanted at a good price
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share about your experience here at Vail Buick GMC and for your kind words regarding our wonderful team here! Congratulations on your new vehicle and thank you for choosing Vail Buick GMC for your vehicle needs!
2019 Terrain
Very easy to turn in old lease and get new lease. All the employees were friendly and helpful. Desmond was very good at answering questions and following up with me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you and Congratulations on the purchase of your new Terrain from Vail Buick GMC! We appreciate your kind words regarding our staff and for choosing us for your vehicle needs. We wish you many years of great memories in your new vehicle!
We strive to create a stress-free and easy experience for our customers. We are happy to see that you’re satisfied with your purchase. Hope to see you soon!
Excellent sales team
Great experience making for a very smooth transaction I would definitely recommend the dealership to other friends/relatives when the occasion arises. Thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re happy to see you had a great experience at our dealership. We certainly value your business. Have a great day!
Very professional and knowledgeable!
Our Salesman Drew Fisher was very helpful in helping us find the exact car we wanted! Fair pricing on our trade-in and spent an adequate amount of time on the car upon delivery! Thx for another great experience from Vail!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to highlight a key member of our staff! We're glad to know they’ve been able to contribute to your positive experience with us. See you next time!
Purchased new Yukon
Thanks to Al and the team for working through all the many details and passes at different configurations and packages, landing us in a good spot. I especially appreciate how responsive everyone was with all our questions and back and forth.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you Rick and Congratulations on your new GMC Yukon! We appreciate you choosing Vail Buick GMC and wish you many years of great memories and safe travels in your new vehicle!
Worst Dealership Ever!!!
I bought a truck from Vail in Mt. Kisco NY and was sold a lemon. They have the worst customer service and deserve a zero.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We regret that we could not reach an agreement on the vehicle you purchased. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision. Please contact us at (914) 816-2045 to discuss your concerns, as your satisfaction is of utmost importance to us.