Reviews
Proceed with caution
I purchased a vehicle from Ramsey for a price that was well over book value, with the understanding that the car was under a limited warranty for 30 days and the emissions inspection would be guaranteed. Before even purchasing the car, I had made a list of several concerns (some mechanical, some cosmetic, ie: check engine light was on, needed new tires, molding on side of car broken, tear along seam in soft top, etc.). I worked with Frank and he agreed to address my concerns with his mechanic and call me when the car was in better shape. I live over an hour away from this dealership, so it was a long haul to return back. When I returned, most of the cosmetic things were taken care of to my satisfaction, however there were a few things that I now realize in hindsight should have been red flags. The mechanical things I was not sure about, but I trusted that they had been taken care of. Regardless, I proceeded with the purchase. I returned home after an hour and a half drive and the remote control lock system was not working. The battery was not dead because the car was responding by making the "beep" sound and the lights were flashing. But the locks were not moving. I thought ok, big deal... I can deal with this by locking it manually for a few days until I can get back to Ramsey over the weekend. Well then, next time I got in the car, the check engine light came back on. At this point, I picked up the phone. Ramsey assured me the car could be repaired, I just had to bring it back to them (trip #3 out there). Fine. Over the next day or so, I started smelling strong gasoline fumes. I decided it was time to bring the car to my own mechanic to see what was going on. Turns out, Ramsey did not do some of the things they had claimed. In fact, my mechanic advised me not to even drive the car because it still had its original timing belt at almost 140,000 miles. After being persistent with phone calls (which involved Ramsey's head mechanic shouting at me "what's the problem?" a few times, and one of the other rude sales people telling me that I was asking for too many repairs), I was able to get in touch with Frank. Despite all of the trouble I went through with this experience, I will say that Frank is a decent and reasonable person. After explaining to me that he would be unable to make the repairs (even though they related to emissions which was supposed to be guaranteed and the engine which was supposedly covered under the limited warranty), he arranged for his staff to come out to my mechanic, where the car was and tow the vehicle back to his lot at his expense. He also refunded me 100% for the purchase of the car. Although I am disappointed and out quite a bit of additional money for gas and the mechanic's fee, not to mention I spent the majority of the day waiting around for the tow truck, I am happy that I at least got my money back. Therefore, as I stated above, proceed but with caution!
- Customer service 4.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Outstanding Service
Ramsey Corp The dealer ship was outstanding in everyway clean and very professional people. Every car that I asked to see was brought to the front of the location and I was able to test drive them all. It was great no rush, no looking over you shoulder, and no you must buy now. I was able to not only buy want I wanted but also get a good price. I will be going back to Ramsey to buy my wife, son, and father-in law their cars next year. The service was great, the selection of cars was outstanding and even after the snow they were clean. The style of the dealership was real family style from the young lady at the front desk to the gentleman who brought me each car with a smile in the cold. Thank you for all that you do and I will see you again next year.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business
Extremely Satisfied
We found ourselves in the position of needing to purchase two vehicles, immediately. We were very specific about the type of vehicles we wanted and had very limited funds to work with. After exhausting all of the dealership near our home, we came across Ramsey Corp. What a relief! Frank and Jimmy were amazing! Within a week we were in two vehicles that were exactly what we were looking for and that fit our budget. They were they only dealership that didn't try to over sell or sell us something we knew we didn't want! We recommend them to everybody! Great work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, we are very happy that we met your expectations and we hope we will keep serving you in the future again thank you for your business
Outstanding..!!
After looking for this specific veh. (2005-2006 Black Chevy Tahoe Z-71) for about a year, I come across this 2005 model being sold by Ramsey Corp. I was very patient in my search so after doing my own research on this veh (miles, condition..etc.) as well as reading the reviews on this dealership (of course you cant please everyone) I was satisfied in making contact. I must say my personal experience was "Outstanding" ! Thumbs up all around to the staff.. from the receptionist to Frank the General Manager as well as the service dept. and everone involved. Again you can't please everyone and one must have a realistic view in purchasing a used veh. but to say the least they were straight forward , honest and very pleasant. Any and every concern was addressed and dealt with an amount of integrity uncommon in this industry. Thank you Ramsey Corp.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business and we hope and try to please everyone that will do business with us
Never got back to me
Contacted directly about a car listed online, was very interested in purchasing. They never got back to me.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
maybe the sale people never got the massage, why any body turn business away, sorry about that, but next time please call again and not only by E mail thanks
Terrible!!!!!!!!!!!!!!!!!
Bought a car from here, 2004 Cavalier, with a warranty. I had the car about a week, broke down on the side of the highway due to a bad fuel pump, ok that's a reasonable issue they may not have determined... I was given a loaner car to use but it smelled, was dirty, had a check engine light on, and an expired inspection, luckily I did not get pulled over. Then, picked the car up, went to get an inspection and it failed, no front brakes, even though I was told it was all checked and changed before I picked it up at the original purchase, and it was just in for service less than a week before. Next, the front axel was broken, the dealership refused to pay to replace the axle because it was not covered in the warranty, at this point the car had already been to their shop twice and I had owned the car for 2 weeks. Next, I had gas shooting from my tank every time I filled up, also not their problem even though they had just replaced the fuel pump. Shady service, a fight every step of the way, and more lies. I would not suggest buying anything from this dealership unless you would let to get the run around and poor repairs done.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
NOT GOOD AT ALL
MY car had a xx engine light on when i picked it up it was reset went to get it inspected and it failed the bulb was out it was on so long it took 5 weeks for them to fix the problem .....
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thankful
My faith in humanity is restored! After deciding that the car I had purchased was not to my liking, I was not only allowed to return the vehicle but the car that I had traded in was also returned. In addition, the owner also gave me a 6 month warranty on any vehicle that I purchase in the future at no cost. If I could give 6 stars I would. Thank you to everyone at Ramsey Corp!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for giving the trust in us, and we always work with reasonable people again thank you for your business
REVIEW
Good place, had to take the car into maintenance after buying, but they were, overall, helpful. Overall a good experience.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
we appreciate your business, and we glad we can help thanks
Great service, clean facility
Excellent employees. Next day after buying a used vehicle the ignition was sticking and even though I did not have a warranty they came and picked it up and fixed it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you we try to do our best to stand behind our product and service our customers