Reviews
Service on MDX
Excellent customer service and work on my car. I truly felt like those I came in touch with truly wanted me to relax and feel comfortable
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
my new Acura RDX
My salesperson was Robbie Dean and I appreciated his detailed knowledge and helpfulness as he worked to fit my car needs with Acura of Columbus. I appreciate the help and assistance as well as working with Stacy, the General Manager. I have always appreciated the Acura brand, and after having the Acura TL for 17 years I wanted to continue my relationship with another Acura--the RDX. Thanks to Robbie for his help and understanding and for giving me the opportunity once again to enjoy the Acura brand in the RDX. He is a hardworking team member and you should be proud to have him on your team. Thanks so much for his professionalism and for his caring attitude of making sure that the customer finds the right vehicle, because after all, a person as my myself who is truly loyal to the brand will come back again and again. Because of Robbie's professional work ethics, I will ensure that I tell others about Acura of Columbus. I appreciate his hard work and due diligence. Have a great holiday. Deborah M. Slappey-Pitts
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Find a solution
Offered different alternatives. Willing to have auto taken for test drive as much as desired. Follow up invitation to learn all car features. Will take full advantage.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy Customer
Very satisfied with the service experience that I always receive at Acura-Columbus. Thanks for having a loaner ready to use and for having my vehicle ready cleaned and on time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Review
The service manager (Mr. Mayer) and his staff are great. Quick and convenient appointments. Courtesy car wash was good. Enjoy having my car serviced by Acura of Columbus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always greeted with a smile!
Mark and Michael are always a joy to work with! They greet me with a smile every time and make maintenance a breeze. I'm on the go pretty much every time I come in, so they make sure I have a loaner to keep me up and going. They're always upfront, honest, and willing to help in any way they can.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I like Acura of Columbus
I like Acura of Columbus, even, I guess, after every single employee I knew there from the Sales and Service teams to the various managers and officers has been either moved, transferred, fired or replaced. (So I'm kinda forced to 'start over' with all new names/faces/teams... whether I want to or not.) Thanks, Jim Spencer PS- I am officially going to quit liking Acura of Columbus if people keep calling my house at night to ask me how much I like Acura of Columbus. It's stupid, and is absolutely counterproductive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent sales and service
The experience overall could not have been better. Stan found me what I wanted and I was very pleased. Nathan delivered the MDX and was very thorough in showing me how everything about the car operated.Thanks guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Survey
No problems with the Service Department. Thanks for providing a loaner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Buying a Acura TLX, 2017
The salesman was friendly and answered all my questions to my satisfaction. The financial department was friendly and ready to answer my questions. Dealership is a clean and neat environment, making my experience more enjoyable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase