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(442 reviews)

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Dishonest Service Center

If I could give zero stars, I would. DO NOT patronize this business! They charged me $250 to put a bunch of lube on a stuck part that they claimed to have ordered and replaced. In addition, they drilled holes into the hood release inside of the car and attached the cable with a twist tie! I only stopped in to see if they could close the hood on my 2010 Accord, since the hoods on Hondas are known to get stuck in the open position. Whenever I bring it it for a repair or oil change, my normal shop closes it. (I don’t have one here because I just moved.) However, Premier Honda told me it would cost $200 to fix and a day to get the part. I said I’d go back the next day because I can’t keep parking with a slightly open hood. Then they told me the car wasn’t drivable! Apparently, the mechanic decided to completely take the latch apart WITHOUT TELLING ME and destroyed the cable, which wasn’t broken. The mechanic said I might end up needing a new hood and windshield if I drove it. Somehow I survived. I brought it back the next day, rather than going to another dealership because only this mechanic knew the extent of the damage he did the day before. When I arrived, the assistant service manager was texting and continued to do so because she was ‘texting my landlord about air conditioner.’ I understand that a lack of AC is no joke here, but I was a customer. The latch still sticks and now there are holes and a twist tie(!) holding part of my car together. All in all, I was robbed and received terrible service. I'll be reporting them to the Better Business Bureau.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Quick service!

I walked in for an oil change, they took me right away and we done in about 30mins! They even washed my car for free!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Overall good experience

Sales associate was pleasant to deal with. Didn’t get exactly what I wanted in Finance, but still good experience. I came prepared, and was in and out of dealership in about 3 hours.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Happy

I had a great experience at Premier Honda. They scheduled a visit for me to view the pre owned vehicle I was interested in and were very professional. I ended up finding another vehicle I liked even more and they helped me drive off in it! Very happy to have went to Premier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service!

I love my new Honda for Premier Honda! Not only does my 2018 civic look fantastic, but I also got a great deal on it! I am so excited that my car keys the warranty for life. Overall I had a really great experience at Premier Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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MV from Kenner

Gave me a best price in an email, then refused to honor it. Who does that ......Premier Honda that’s who.. Don’t waste your time driving there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Service for my Honda

I have bought my vehicle from Premier Honda and I have been coming to here for all of my needs for service . I always look forward to see Rose and her friendly service ! Thank you Rose

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent service, inexpensive as well.

I enjoy coming to Honda Dealership for service for my vehicle. I prefer this location for my car needs. The guys that work on your vehicle are knowledgeable about their work, and enjoy helping you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Top service from the moment I arrived!

I had great service from the moment I arrived. The staff were very attentive to my concerns about my car’s performance. Service was competed within 45 minutes!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Great Service

I must commend the service team, but especially Ms Rose. Her warm and friendly demeanor is awesome! She takes care of every detail from making sure she has your correct information to scheduling a shuttle ride to and from your home. Her being part of the Premier Team is an asset to your company!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.