Reviews
1st Experiance with Grainger Honda
I visited Grainger Honda for the first time last week and was immediately greeted buy Kai Collins. Kai took excellent care of me (and my vehicle) for the entire service appointment. I was notified via text during the entire visit and was notified promptly when my vehicle was done. I will definitely be going back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's so great to hear that Kai made sure that your first visit at Grainger was so smooth and helpful! We look forward to continue working with you, and we are so thrilled that we have earned a new lifelong customer!
Mister
Our experience was excellent. Tim was great to work with. We were on vacation from Pennsylvania and were having issues with our van. He made every effort to work in our price range and find us exactly what we were looking for. Thanks a ton!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Battery Dying
Steve Morgan had our van in quickly, had the tests done, found it was the battery dying (vs the alternator or something), then replaced the battery and applied a warranty I forgot it had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tom, It's so nice to know that Steve ensured your visit was so quick and efficient, and that you were back on the road in no time! We are glad that we could assist you! Please let us know what else we can do for you in the future.
Bought 3rd Car from Grainger.
Recently, my wife and I purchased our 3rd car from Grainger Honda. Our first was a black CRV. We traded that in for a white Pilot. Most recently, we traded the Pilot for a preowned VW. Each experience was painless and we didn't feel like many people do once they have left the dealership. We did our research in advance, had a realistic budget, and knew what we wanted. The agreement was fair each time and we left the dealership happy. Customer service goes a long way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Matt, We're so pleased that we have consistently offered you the accommodating and helpful service that you were hoping for. We strive to provide the most positive experiences for our guests, and we are so thankful that you have trusted us to tend to your past three car-buying needs. We hope you enjoy your new Volkswagen, and we look forward to continuing to work with you in the future.
Feeling helpless!
Grainger Honda Service came to my rescue on a day my 2014 Pilot would not start. With a jump start and no appointment, Jonathon Barrett worked my vehicle in, found a faulty battery, replaced it at no charge since under warranty and got me back on the road in time for a mid day appointment. Crisis averted!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for sharing your experience! It makes us so happy to know that Jonathan was able to take great care of you and your vehicle, and ultimately get you safe and back on the road in no time! Please let us know if you ever need further assistance in the future!
To busy to make a sale
Called for a price on a car twice, said they had to check with the manager. I guess I wasn't important enough to get a returned phone call. Sales must be good, but you will never get a call from me again!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, I am sorry to hear that you had a poor experience with us, and that we failed to meet all of your needs and expectations. I'd like to do what I can to help you get the best service and customer care possible, so please don't hesitate to voice your concerns with me directly. I always want to ensure that each service and car buying experience is as pleasant and hassle-free as possible. Thank you and again we apologize, Gree Roberts Internet Manager for Grainger Honda
James Hammond great help
James Hammond great help. Grainger Honda is the best. The customer service is exactly how it should be. They help with a smile. I have three Honda's and two from this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
WORST DEALERSHIP EVER!
WORST DEALER EVER! SERVICE TECHS ARE INCOMPETENT, DOWN TO NOT EVEN ABLE TO DO A SIMPLE OIL CHANGE. ONLY CONCERN DEALERSHIP IS HOW MANY ISSUES YOUR VEHICLE HAS AND $$$. EVEN THE SALES PERSON DEALT WITH, A YOUNG GUY, HAS AN ARROGANT, COCKY, PUSHY WAY ABOUT HIM, LIVING UP TO THE STEREO-TYPE. I'LL BE TAKING MY HONDA ELSEWHERE AND BUY A NEW ONE ANYWHERE BUT HERE.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello R. Jones, I am very sorry to hear that you had a poor experience with our service team, and that you were unhappy with the sales person you encountered. We always strive to ensure that our customers are well accommodated, and that each visit is pleasant and hassle-free. I apologize that this was not the case for you. If possible, I would like to speak with you directly regarding your experience. Please call me at 912-790-8116. I hope to hear from you soon. Regards, Brandon Wigley
Service customer
Kai Collins was extremely helpful and professional. He helped me to get back on the road quickly since I was traveling. He kept me apprised of the status of the repairs and kept me involved in decision making. Kai provides me with excellent service! And the customer waiting area was spotless!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Susan, We're so glad to hear that Kai was able to be so helpful to you in every area of your visit! Efficiency is so important to us, as we strive to provide our guests with only the best service. We hope that you will continue to confide in us to tend to your automotive needs in the future.
Scheduled Oil change and Tire rotation
I purchased my 2016 Accord from the Grainger Honda in Savannah, GA. So fortunate I was assigned to the Blue team for maintenance and repair. Steve is my service advisor. What an awesome employee!!!! Easy to schedule, rapid intake, update texts given, and escorts me to cashier. Even researched a recall for my husband’s Honda! All with a smile.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gina, Thank you for your kind review! It's so awesome to hear that Steve is so devoted to taking care of you and your husband throughout the entirety of your visits. We hope that he continues to impress you with his work ethic in the future!