World Ford Pensacola

Excellent service and facility. Everyone was very friendly and professional. Always a pleasure doing business with World Ford! We are looking forward to our next visit. Thank you.

Brain was supper sweet! Best repair shop to take your vehicle to! He helped me even thought my insurance was being a pain. Thank you so much!

My advisor was amazing and very helpful. He went above and beyond to help me understand the work being performed and kept me constantly updated throughout the day. He deserves a raise!

Danny was helpful and thorough with my service and is the main contributing factor of the excellent review

I would do 0 if I could. This was my experience this week. I scheduled an appointment for 8:30 AM on a Monday for a 2019 Ford Ecosport with 40k miles. When asked if I wanted to wait for the car, I declined and mentioned that I would return to pick it up just before the close of business, as I had meetings throughout the day. I was informed that I would receive emails and texts regarding my car's progress once it was pulled into a bay and inspected. At around 2 PM, I realized I had not received any updates, so I began calling the service center. Despite calling six times over the next few hours and letting the phone ring for a considerable amount of time each time, no one answered. I was about to take an Uber to pick up my car but hesitated, not wanting to be stranded. I called one more time and had the phone route me to sales to get someone to answer. They asked for my service advisor's name and said they would physically find them and put them on the phone. After a few minutes, the service advisor picked up and immediately explained that he was not ignoring me but was busy. He informed me that my car had not yet been pulled into a bay and that he was getting his manager involved. He advised me to assume that the car would not be ready until the next afternoon. I expected to receive a call that evening or the next morning with an explanation for the delay, but no one contacted me. Around 10 AM the next day, I received the service recommendations for my car, which included additional services beyond the package I had purchased. I had questions, so I started calling again, but once more, no one answered. I had to call sales again to get a response. I requested to speak with a service manager and was sent to voicemail. I left a message expressing my frustration but did not receive a callback. Finally, around noon, I called sales again, as I needed my car back and required answers. I managed to get someone to answer the phone, but I did not receive clarity on my questions. I was quoted $199.99 for balance and realignment, which was included in my package. I was told it was for new tires, but it seemed odd that I would pay only $200 for multiple new tires. The quote did not specify new tires, so I declined that service along with a few others and accepted some. Later that afternoon, I received another service recommendation for the replacement of an inner tie rod end, which was seized and required replacement for proper alignment and maintenance. I declined this service as well. I then called to inquire about the completion of my car's service but received no answer. I texted at 4:42 PM asking for a call back about my car, but received no response. Consequently, I spent another night without my car for a service I could have waited for. The next morning, I texted again at 6:39 AM, requesting a call back. I received a message stating, "its ready to be pickd up." I picked up my car at 8:30 AM and drove it straight to another shop. The new shop informed me that there was nothing wrong with my tie rods and that they did not appear to have been touched by a wrench. I paid for an alignment I did not receive and was falsely told that I needed to replace a tie rod for $988.60 when all I needed was a few tires. I would have gladly purchased the tires from Ford if anyone had answered my calls or explained the situation to me. I am deeply disappointed with the situation, and I believe it warrants attention from others, including Ford leadership and the Better Business Bureau, if not promptly addressed. I did not work with any of the people listed below but it made me pick one.

Very thorough and detailed. Excellent customer service, answered all my questions in detail and very clear to understand. They changed my cars oil, filters and were able to fit in an alignment which had only started to show while climbing hills and passing cars. Austin was a pleasure to work with as my car and mine contact.

Friendly and approachable! They fixed the recall on my vehicle in a timely manner and even provided complimentary Uber/lyft services so that I wouldn?t have to wait at the dealership.

Mr Bryan gave us a world class customer service, thorough tutorial on the Transit. The financial accountant Wesley and Bryan made our experience very easy and indelible. We recommend this dealership to anyone for honest and quality service.

This was the word service I have ever experienced! My car broke down at the beach as we were getting ready to head home. After 2 local mechanics looked at it they suggested I send the car to Ford. I never take my car to a dealership. We had no place to stay and needed to get back home so I had the car towed to World Ford and re Ted a car for my family to get home. After talking with no less than 4 people over the phone, who all asked me to tell them what was going on with the car, I simply got a text requesting approval for services… nobody reached out. I found the contact for my service adviser who told me they replaced the battery and everything worked (as if the other mechanic hadn’t tested the battery first). I asked if they were sure that was the problem. They assured me. I even sent them screen shot of the codes that were coming up. They were confident. I had a meeting in Georgia so scheduled to fly down a week after I was told my car was ready. Just to pick it up and drive back to Virginia. Upon arriving my service adviser was courteous, and even told me I’d be getting this survey. He then told me someone would drive my car around for me. After waiting for over 5min outside, I decided to go around the building to find the car myself. To my surprise, I found my car not functioning and with the hood open. The service advisor told me they had forgotten to actually replace the battery after looking at another recall. I thought that was weird because he texted me a week before stating they had replaced it and there was nothing else wrong. I left for lunch while they figured it out then returned to pick it up. The car cranked on, and I drove out. Stopped at a gas station 2 miles from the dealership. And the car started showing the same exact issues from before… AC stopped working, GPS and Bluetooth stopped working, and it said it didn’t recognize my keys. I returned to Ford, where I was told by the same service adviser that since they would close in a little over an hour, there would be nobody available to look at it. Maybe I should leave it until Monday (this was Saturday). After 3 weeks, taking my money, and telling me services were done that were actually not done, they couldn’t bother to try and make it right. Instead, I drove all the way to my meeting in Atlanta, no AC at 94o, and dropped it off at another ford location. They have now actually listened to my problem and are looking into it. My hope is to be able to return home tomorrow. STAY AWAY FROM WORLD FORD IN PENSACOLA!

Way better than the last experience we had last year . After last year I said id never buy or do business with them again . But new management has changed that