World Ford Pensacola

Excellent service in a reasonable time. Great communication and text process for keeping you informed. Courtesy was very respective and informative. Offered a uber within a certain mileage distance.

Everyone was so friendly they knew what they was doing. I do appreciate Austin. He was very kind. He explained to me things very well.

Very prompt and friendly. Was finished while we waited. Took about an hour!! Explained everything they did and reasonably priced for the work done. Thank you!!

Brian Krueger is a top notch service advisor hats off to him and his fellow employees. He has excellent customer service skills and communication. I am very satisfied with my experience.

Great service check in staff, very helpful and knowledgeable with the ability to communicate well with the customer

Virtually zero communication regarding the $11,000 repair on my vehicle. After days of no communication, none of my calls returned, when I complained to the gm he told me to come get my car because he wasn?t going to work on it. Yes, after I complained about zero response from his staff he said I was rude to them complaining and to ?come get your car, we?re not doing it?. Had a tow truck go to pick it up and they refused to release it said I owed a balance. Never received an invoice and was told to come get it. After calling several times again a receipt was finally sent to me via text. Yes, no return phone call ever received. The invoice was dated for the day after I tried to get it towed. They never even had an invoice done and that?s proof that they?d never sent it to me. They held my car hostage because I complained about no communication from their staff. The GM apparently leads by example in that you are allowed to treat customers badly as he and his staff did. This is after waiting 4 months for them to order the replacement door under the ford recall. They never ordered it and never responded to inquiries about it. Absolutely awful experience. I will never ever recommend this place to anyone. No one deserves to be treated the way I was treated.

Awesome facility and staff, I have been coming here for years. Well trained techs who care about the customer and provide an excellent service experience. Thanks Brittany for a well trained staff and what you do for us.

I worked with Marcus Bradburn. He did an amazing job getting the deal done fast and easy. Everything went smooth, no stress at all. Marcus was professional, honest, and made the whole process simple. If you’re looking to buy a vehicle, definitely go see Marcus — he’ll take great care of you

Great service! This place always takes great care of my vehicle. I'm happy to be a customer here.

Tim in the service department was outstanding. He got my van done asap and kept me informed all the way. I will keep coming because of people like him