Coconut Point Ford

I am very disappointed with Coconut Point Ford - Estero. We purchased a used vehicle in March and have found that it was not a good buy. When we test drove the vehicle we were told we could not leave the lot which should have alerted us there was a problem. We did purchase a key replacement program and an extended warranty at the time of purchase. Thank goodness. Within the first three days it would not start. We had to purchase a battery. We understand this happening so this was not a real problem. To our amazement we were only given one key at the time we bought the car which again was odd. Nothing was mentioned about this until we were ready to leave with the vehicle. After a few times of unlocking the vehicle we found the key would not work. We called the company that we had bought the key replacement from and found it was not free as explained to us. We paid $140 for the replacement key after paying $300 for the program. Not a good savings. As we drove the vehicle we noticed that the transmission seemed to slip when shifting. We were told we would have to take the vehicle to a shop that sells this type of vehicle since it was not a Ford. Imagine our surprise when we were told the transmission fluid was low 2 quarts. We have only driven the vehicle 1,128 miles since purchase and we saw no signs of leakage. But that is only the beginning, the vehicle has a rebuilt transmission. This was not disclosed and we feel Coconut Point Ford knew it was slipping since we were not allowed to drive off the lot. We also had a problem with the door actuator which had to be replaced. The dealership working on the vehicle told us it had been wrecked and the door had been damaged. Again, quite a surprise to us. After waiting for the extended warranty company to make a decision about whether either problem was covered, nearly a week, they agreed to cover most of it. We had to pay $638 for the repairs. The warranty agreement was not cheap either. Our problem with this whole experience is that we were charged $599.50 for a pre-delivery service fee which we assume is an inspection before selling the vehicle. Wouldn't you assume they would have discovered the low transmission fluid if it was inspected? We called numerous times wanting to discuss this with the salesman Ulysses Campbell. He finally spoke with my husband but said we would have to talk with the used car manager. Both my husband and I have called to speak with him, left messages and no return call. The last message was a week ago. I assume he is busy taking care of other complaints or he would call back. Anyway, go somewhere else to purchase a vehicle. They are apparently finished with you after you drive off the lot.

Everything was good the only thing I didn’t like was waiting to pay for the car only one Finance guy with 3 people waiting long wait

When the QuickLane service was not able to investigate the cause of the engine light, the manager said to see Desiree in Service. Because there were no techs there, an appointment was set for 3 days. later. Before I made it home, she called to say a Tech was there and would do the work immediately. Not more than an hour later, the car was fixed. Great help starting with the QuickLane Manager, Desiree in Service and the techs.

Quick Lane service is always fast and easy. If I can get there as soon as it opens, my car is done and I'm checked out with plenty of time to get to work on time. The staff is always super friendly and easy to work with.

Good staff,not too long waiting and gets the job done ,I come all the way from labelle ,ford place here is no good, thank you for being a good one

I live close to the dealership and it is very easy to schedule maintenance. I don't need a shuttle home. Very fast service and done on time.

Service was very good, fast and professional. The Dealer ship was sparkling clean and the service personal were courteous and helpful. All in all it made for a enjoyable experience.

Great service. Friendly, timely, professional. A well organized dealership with kind employees. I've never had a negative experience and Russell's great! C R

Have had good experiences with Coconut Ford services. Last visit for oil change. Quick and efficient. Jorge was the service tech. Recommended things that might need fixed at a later date.

Excellent customer service I highly recommend them. It was quick.