Reviews
Great experience buying my Range Rover!
Great experience buying my Range Rover! Very helpful. Honest! Car exceeded my expectations when delivered (bought remotely and delivered). Staff very knowledgeable and provided all information about the car without pestering me with excessive sales pressure. Will go back!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Alfred, we appreciate you choosing Napleton's Aston Martin of Downers Grove! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Every member of the staff at Napleton Aston Martin was
Every member of the staff at Napleton Aston Martin was professional, direct and a pleasure to do business with. I dealt specifically with Margaret, Perry and Prerak and I believe my concerns and questions were addressed appropriately and in a timely manner. I felt confident and assured that I would be treated fairly with honesty. Every component of the deal was handled efficiently!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Margaret and the staff helped get me into my dream car
Margaret and the staff helped get me into my dream car and I couldn’t be happier with their services. Professional, friendly, and fun to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear of your experience with Margaret. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Our team is available should you require any extra help.
The whole team and Margaret were courteous, respectful
The whole team and Margaret were courteous, respectful and transparent. I like the quality of their used cars and doing what they say they would do.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi David, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Dealership was Very nice and courtesy, Car representative
Dealership was Very nice and courtesy, Car representative was easy and a pleasure to work with
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Felt entirely rushed throughout the entire purchasing
Felt entirely rushed throughout the entire purchasing process of buying a used car from them. In which I asked if the car has been serviced and the person who sold me this vehicle said it was serviced and the brakes were done. FFW 3 weeks after I have had the car the oil change indicator is on and they say “well there are laws against waste and since the oil change light wasn’t on we didn’t do it” seems like changing the oil when it’s due within the next month isn’t that wasteful. Would not recommend working with this dealership. Luckily they had the exact car (trim and color) I wanted otherwise I would have gone somewhere else and will definitely next time.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we are so disappointed to learn of this situation you have described. Please contact our Manager at (312) 888-2967 so that we may ensure your experiences with our dealership are more pleasant moving forward.
Fantastic customer service very friendly and
Fantastic customer service very friendly and knowledgeable definitely worth your business. Very pleased with our purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Great dealership!
Great dealership! Best car buying experience of my life, Margaret and her team went above and beyond to make this deal happen.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Absolutely hands down the BEST experience I have ever
Absolutely hands down the BEST experience I have ever seen in my life! Margaret was very knowledgeable, kind and not pushy. If you looking for a smooth and easy-going car purchase, she's the best person to reach out too! Thank you Margaret 😊
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
I came in to Napleton of Aston Martin located in Downers
I came in to Napleton of Aston Martin located in Downers Grove without an appointment and got welcomed and treated nicely from the start. Margaret, the Sales Rep, worked with me as well as the General Manager with no pressure and we closed a deal. Margaret made this process so easy and smooth for me!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're glad to hear our team took such great care of you, Anthony! We hope we can continue to be of service to you down the road!