Reviews
Great service
Always great service,i have all my vehicles serviced there. Staff is very friendly. Highly recommend Bob Ruth Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello George, Thank you for sharing your service experience at Bob Ruth Ford with our review readers. Sincerely, Bob Ruth Ford
Wonderful Service, Very Clean Facilities
My experience while going through the process of purchasing a Ford Focus was great! I was very satisfied! My salesman, David P.was very helpful and zeroed in on my particular needs for a vehicle and my budget. Financing was set up for my convenience. My three month maintenance service checkup was great! Thank you for a great experience! Nancy B. of Hanover, PA
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Nancy, Thank you for sharing your shopping and service experience at Bob Ruth Ford with our review readers. Sincerely, Bob Ruth Ford
Great Service
Hello, My name is Michelle and they had my car and everything got done in a timely manner. We appreciate everything. Happy Thanksgiving to all!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dean, Thank you for sharing your feedback online with our review readers. We're glad everything during your service visit met with your expectations. Sincerely Bob Ruth Ford
Bob Ruth Ford
Great customer service. In and out! No fuss. Great inventory to select form.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Shane, Thank you for sharing your feedback online with our review readers. Sincerely Bob Ruth Ford
Great people!
Just an oil change and tire rotate. Everything was fine. I waited for the truck. It was nice to have wifi accessibility so I could keep working while I waited.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Curtis, Thank you for sharing your feedback on cars.com. We're glad you were able to take advantage of the free Wi-Fi while you were here and stay connected to your work. Sincerely Bob Ruth Ford
Great staff! Great service!
As always, a great job! As an older female, I feel very comfortable here when I wait for the car. Staff is ALWAYS FRIENDLY and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Kathryn, Thank you for sharing your feedback with our cars.com readers. We're glad to hear you feel comfortable during your visits and we're also glad our staff stands out and makes you feel welcome. We're glad you trust us with your vehicle.
Great service team
I have had great experience and customer service at Bob Ruth Ford. One thing I am disappointed in is that there's no car wash or cleanup of the vehicle. Every other vehicle I've ever had serviced at other dealers always give a complimentary car wash. I think it'd be a nice touch. I know it'd be appreciated.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Esteban, Thank you for sharing your feedback with our cars.com readers.
Randall Basinger
I requested an inspection, oil change, and tire rotation for my 2002 for my Ranger. It turned out that the supports for the bed were rusted. The estimated cost is over $5000. Since the Ranger is only worth around $2000, I will probably simply get rid of it. But I still had to pay for an oil change and tire rotation which I really didn?t need. I wish they would have expected it first and then did the oil change and tire rotation only after asking if I still wanted it given the condition of my truck. This is a small matter, in one sense, but I would think they would inspect first and, if there is a major problem, only proceed with additional work if the customer wants it.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Randall, Thank you for sharing your feedback with our cars.com readers.
Thanks for your great Service and Fun Cars!
Working with Bob Ruth Ford was a pleasure from Start to Finish. They were able to provide vehicles for both my Fiance and I and I would recommend the dealership to any of my Friends, Family or Business Associates. Thanks guys for your loyal service and great service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Joshua, Thank you for sharing your kind words to our Cars.Com Review readers. We're glad we could assist you with your vehicle purchases. We also thank you for your Friends, Family & Business Associates recommendation. Sincerely, Bob Ruth Ford
Maybe a new vehicle but don't buy used
Short and sweet, 2006 Ford Escape limited. List of repairs needed when I bought it : rear windshield wiper. List of things I have had to repair within the first year : alternator, transmission rebuild. Now at my 18th month ABS, 4wd, battery lights all on. Paid 10k for it and put half of that in it for repairs and still have a few years to pay it off. Don't buy used here you will get a vehicle at another reputable dealer for the same price that you won't have to dump thousands into. My salesman was great I wish he didn't work there so I could use him again.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car