Reviews
wonderful people and great service
I had the best experience when I purchased my new Ford escape. David Staats helped me find the perfect vehicle with everything I ever wanted in a suv and within my price range. Keith Palmer helped get financed quickly and my payments around what I could afford. I would recommend going to Bob Ruth Ford if you want good genuine people to help you find any vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Personal Attention
I had done a lot of research on the vehicle's capabilities before arriving at Bob Ruth Ford. Kim Nash spent a lot of time going over vehicle specifics and was always there to answer calls on follow up questions. I still can't believe how fast she put a great deal together. Understanding my hectic schedule, Kim went out of her way to handle all the logistics for me. Thank you Kim. I'm still walking on air with this Raptor, but I assure you I'm keeping the truck on the ground. Monica Penny, lets just say I wish I was that organized. She made vehicle purchase documentation a very smooth process. Job well done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
Dave Galaspy went above and beyond when showing me all the features available and how to use them in the new Ford Escape I am now driving. Even provided his contact information if I had any further questions. Very helpful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
David did a great job of explaining the options of the car. He was very helpful in making sure that this was the car I was expecting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Perfect Experience
My husband and I were in the market for a newer used car and had noticed the perfect car online. We traveled a little over an hour to get there,but when we arrived at the dealership we met David Staats and we were immediately given all of the important information on the vehicle and offered a test drive. The car was perfect! Mr. Staats answered all of our questions and helped us navigate the process of obtaining financing. We never once felt pressured and we felt supported the entire way through the process. This was our first experience buying a used car through a dealership, as we've always felt uncomfortable with the process, but this experience really laid all of those fears to rest. I greatly appreciated Mr. Staats' guidance and professionalism. I highly recommend him, and the dealership, to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing Experience
This isn't my first vehicle I have bought from Bob Ruth. I worked with Dave Staats on both sales. I felt comfortable working with him. He went above and beyond to get me a vehicle. He sat with me and listened to what I needed and wanted. Was very personable. Was not the typical sales guy that I have worked with. I will not go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
fantastic
Bob Ruth ford was just fantastic.The gentleman I worked with David Staats was one of the friendliest people I have ever met. He discussed every process we went through so I knew what was going on and what was necessary. He was also very personable. When he answered, he always held conversation not one word answers like some of the places I dealt. This by far the best experience with a car dealer I have had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dave Staats
Dave Staats of Bob Ruth Ford did an exceptional job in guiding me through the sales process when buying my new F150. I drove from Pittsburgh just to deal with Dave, and I'd recommend anyone else do the same. It was an all-around great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing ladies.
From the moment I arrived at the dealership I was greeted with smiles and hellos from everyone I came across. Kim Nash was the first Ford salesperson to return my calls to 4 different dealers. When I told her which vehicle (2014 white F-150 XLT) I was interested in she told me to come down and take a look at it. When I arrived at Bob Ruth's it was waiting for me right outside the showroom. (Well played, Kim). After a tutorial and test drive of the vehicle, I couldn't hide my enthusiasm. She had me. The next thing I knew a deal was struck and I was taken to finance where Monica Penny painlessly had me go through the paperwork. I've purchased many vehicles over the years and this was by far the most satisfying.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Most Wonderful Time of the Year
David Staats came through for me again! He helped me find my Milan in 2011 and now he came through and helped me find a car for my Mom! I was actually looking at a car in Shippensburg when I heard the ad for Bob Ruth Ford. So, I called David as soon as I got to work. Within less than a half hour he found 3 cars within my budget for us to look at. Needless to say my Mom fell for a completely different car, but David really helped us along the way. That afternoon, my Mom drove home in a car with heat and she no longer has to worry about making it to work or anywhere! I don't have to worry about her and she will have a smile on her face for many years to come. Thank you, David, for making my Mom feel like a queen!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car