Reviews
A refreshing change from typical car buying
I was in the Harrisburg area for work this week. I had been researching a certain vehicle for nearly a month and found one online at Bob Ruth Ford. Showed up at the lot and met Dave Staats. We immediately had some things to talk about as he is a retired police officer and I just took my exam. Dave was exactly what I look for when looking for a vehicle, but unfortunately hadn't found prior to Dave. Dave was personable, knowledgeable and an all-around pleasure to deal with. And that was just his personality. His work ethic and attention to the customer's needs is second to none. Dave easy to negotiate with and gave honest answers when talking. He went above and beyond what I expect when it comes to communication; he knew I was at a conference and was able to text me rather than call. Dave did all the necessary research and processing on his own. After we agreed that I wanted the car, Dave was off and running. Had everything ready when I arrived to pick the car up and even offered to keep an eye out for a specific car that my girlfriend is looking for. I live in the Pittsburgh area, and if Dave finds the car for her, I won't hesitate to make the drive back out that way to deal with him again. Couldn't be more happy with my experience. Keep up the great work Dave, and I will see you again soon.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We couldn’t be happier that David Staats provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Bob Ruth Ford team. We hope you are enjoying your new vehicle, please come back to visit anytime! Respectfully, Jason Koons Internet Sales Manager
Thanks
Extremely positive experience Family atmosphere. Returned to purchase additional vehicles for ourselves and family members. Always returned to the same consultant, Dave Statts. Always made us feel like part of the Bob Ruth family. Will not hesitate to visit Dave again in the future
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Bob Ruth Ford and will David Staats. We wish you safe travels in your new vehicle and David looks forward to seeing you again soon! Respectfully, Jason Koons Internet Sales Manager
Best new car purchase experience
I had a great experience at Bob Ruth. Right up there with one of the best. I've purchased a dozen or more new cars over the years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience with Bob Ruth Ford. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Respectfully, Jason Koons Internet Sales Manager
First car-buying experience, and it was amazing!
I was in desperate need of a vehicle and had a very tight budget. George is a superior salesman: he managed to find a bank that would finance a loan with no down payment! I walked into the dealership and drove out that same afternoon in my lightly used, reliable, and affordable vehicle. This was my first time buying a car from a dealership, and it was a completely positive experience. I always refer anyone in need of vehicle to go to Bob Ruth Ford in Dillsburg.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
On behalf us all of us at Bob Ruth Ford, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with George Myers. We will be sharing your feedback amongst our team. Enjoy your new (make/model) and please come visit us again soon! Respectfully, Jason Koons Internet Sales Manager
" So good I had to write a review"
Buying a car has never been an enjoyable experience for me prior to my recent visit to Bob Ruth Ford. No pressure, no running back and forth to get permission from a sales manager, I want to thank Bob Ruth and especially my salesman Dave Staats for treating me with respect and changing the way I look at car buying. I now live in Georgia but I will come back to Bob Ruth the next time I am looking for a car. Thanks Dave!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at (dealer name) in (city). We wish you safe travels in your new (make/model) and look forward to seeing you again soon! Respectfully, Jason Koons Internet Sales Manager
"Best Car-Buying Experience Ever"
This was the first time I purchased a vehicle from Bob Ruth Ford and it was my best car-buying experience ever. My salesman George Myers was very professional and knowledgeable in the sale of my Titanium Escape. I felt very comfortable and confident in purchasing the vehicle from George. The financing was handled by Monica Penny and she was very thorough in explaining the financing documents and extended warranty. She was very knowledgeable and friendly and handled everything in a very professional manner. After dealing with George and Monica, I know I made the right decision in purchasing my vehicle at Bob Ruth Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience as always
We've been going to Bob Ruth Ford for many years now and have purchased our last 3 from there. I took a friend who was in need of a vehicle and Dave Galaspy, who has been our "go to" person hooked him up with exactly the car he needed for the price he could afford. We never cease to be amazed at Dave's ability to find what we want/need. All the folks there are genuinely friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf us all of us at Bob Ruth Ford, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Dave Galaspy. We will be sharing your feedback amongst our team. Enjoy your new vehicle purchase and please come visit us again soon! Respectfully, Jason Koons Internet Sales Manager
Great experience.
Great experience. I enjoyed the speed of all transactions. Everyone was nice and I got a good deal on my car. Car was clean and runs great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Easiest purchase of a car
I bought a Fusion from Dave Staats at Bob Ruth Ford , and all I can say is it was stress free, financing was a breeze. Dave found exactly what I was looking for. The car was not on the lot, but he found what I wanted . I would recommend anyone looking for a new/used car to contact him at Bob Ruth Ford
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bob Ruth Ford is very happy to hear that David Staats has provided you with a positive experience. The dealership is very lucky to have David Staats as one of our employees. See you again soon. Respectfully, Jason Koons Internet Sales Manager
Always an easy experience
Never any pressure when looking to purchase a different vehicle. George is always on the lookout for what will fit our needs and looking to make us happy. This is what keeps us coming back. Monica is always helpful and straightforward in explaining and working through the financing. Will keep coming back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am glad to hear that George Myers & Monica Penny continue providing you with excellent service. The Bob Ruth Ford team is very fortunate to have George & Monica. Respectfully, Jason Internet Sales Manager