Reviews
Great service
Great customer service all around, I always received a first class experience there. Big thanks to my service advisor Margy Friend who have always provided me with exceptional service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Luckenson, thank you for the awesome feedback! You're right, Margy is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that he was there to provide you with great service. Best wishes, Jennifer Hubbard General Manager jennifer@napleton.com
Great service
Took vehicle for routine service was greet and walk over to my service guy Bernie who took great care of me . I would Bernie and Napleton Acura to all my friends . Great service .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Acura air bag recall experience
Napleton's team did a good job coordinating all the aspects of this challenging recall process. Pricing for the simple repair of my hood support shocks was too high, so I installed them myself.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Napleton Palm Beach Acura. If there is anything more that we can do please come back and see us again. Take care! Best wishes, Jennifer Hubbard General Manager jennifer@napleton.com
Positive Review of Bernie Santana
Bernie is a terrific customer service provider and he consistently delivers at the highest standard. Because of Bernie I will continue my patronage of Napleton Palm Beach Acura.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ruben, and thanks for your kind words! We appreciate Bernie as well as the rest of our staff, and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Best wishes, Jennifer Hubbard General Manager jennifer@napleton.com
Great service
Accommodating me while I wait for the recall airbag. I was given a car comparable to my Acura and didn't have to down grade.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deborah, we appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best wishes, Jennifer Hubbard General Manager jennifer@napleton.com
Great Service
It was kind of an inconvenience to take my MDX there 3 times for what I thought was the same problem. It turned out to be tow seperate issues but even still the service manager, Dave, was amazing and understanding. Overall I had a great experience and they made me feel like a valued customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kimberly, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Dave and the rest of our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Napleton Palm Beach Acura and we look forward to your continued business! Best wishes, Jennifer Hubbard General Manager jennifer@napleton.com
Fast, friendly service
I had a minor issue with my new MDX, mostly because I didn't read the manual. Service department quickly identified the issue, and didn't make me feel like a complete fool!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service
Bernie was great. I was in a hurry and He was able to get my car finished sooner than I hoped. I would recommend Bernie to anybody
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service
Margy is an excellent service advisor! Service and inspection sheet was explained in detail and car was done when promised!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brenda, thank you for taking the time to leave us this wonderful feedback! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We will share your comments with Margy and if there is anything else we can do for you please don't hesitate to give us a call! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Greatest service advisor ever
Margie Friend is competent, friendly, quick to cut through red tape, and is a true professional. She went above and beyond to help me with my manufacturer's recall problem. She is an asset to your organization.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave this wonderful review. You’re right, Margie is a great asset to our team and we appreciate all she does for us! We will make sure she reads your kind words. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, Jennifer Hubbard General Manager jennifer@napleton.com