Reviews
Regular service and tire rotation
Although the dealership is undergoing a complete renovation, I was not made uncomfortable in any way. The staff bent over backwards to see that everything went smoothly. Special kudos go to my Service Advisor, Niko Vitureira, who as always supervised every aspect of my stay. I always go to him when I bring my car in for service, because he goes out of his way to be helpful and courteous. I know that whatever is needed will be taken care of in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping by to leave this incredible review. We’re working to get the construction completed as soon as possible and do appreciate your understanding! We will share your nice comments with Niko and if there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Great experience
Thank you Guy Vaccaro for the great, professional experience. Love the car, 2016 TLX. Guy is the person to go to very patient, professional and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the time it took for you to leave us this feedback! It’s a pleasure to hear that Guy provided you with great and professional experience. If there is anything more we can do for you, please come back and see us any time! Take care! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Fixed Income
No hassle, it was a ease to purchase 1 of the 3 cars I called and inquired about. Burly respected my decision and my choice. I received the internet price and the whole process was completed in about 3 hours.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for this review! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
MDX 2006
I have been at Napleton Palm Beach Acura since 2003 and have had Richie Sirjoosingh as my service advisor the entire time. Richie has always been amazing, I feel like he always is looking out for all of my Acura needs. My daughter is driving my 2006 MDX and Richie always goes the extra yard to make sure I know that the car is checked over every time we bring it in and that it is safe! He is a valuable part of my automobile team, and I feel he treats us like family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you giving us this review and 5-star rating! It is great to know you have been doing business with us since 2003. Richie is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. Please come back and see us again in the future with anything else you might need. Take care! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Great service you can trust
I really keep coming back because of Margie Friend, my service adviser. She is just great! Really takes care of me and any issues I might have. She's a true asset to your company. I would definitely recommend her to all my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lorraine, thank you for the awesome feedback! You're right, Margie is an asset to our team and we appreciate all she does for us! If you need anything else in the future, please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
First service
Great service from Bernie Santana like always. Love the coffee and food they had sandwiches really helps when your stuck there. Fast service too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your thoughts with us, Doris. Reviews like yours provide encouraging feedback and let us know we are meeting our team goals. We will share your comments with Bernie and please come see us for any future needs! Thanks again. Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Service
Margy was very helpful and very knowledgeable. She listens to my concerns, and eager to solve any issue. Assumes responsibility to ensure full and total satisfaction with both the quality of service and full customer satisfaction with the service and car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave this wonderful review. We strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that Margy did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Attentive and speedy service
Felt very welcome and genuinely cared for! Nelson, Jeff and Mary were wonderful and attentive. Not pushy or hard selling.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, thank you for this great review! We're very happy that Nelson, Jeff and Mary were here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
prompt, efficient and thorough care for my suv
prompt, efficient and thorough care for my suv. well done Bernie Santana has been managing my Acura servicing at Palm Beach Acura for many years and does a great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share this feedback! We’re glad to hear that Bernie is always able to provide you with prompt, efficient and thorough service experience. If there is anything more that we can do please come back and see us again. Take care! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Excellent and timely sevices.
To be honest for the first time in more than 3 years I did't wait to be attended. I made an appointment for service at 10:15 am, I arrived at 10:12 am and in lest that a minute they take care of me. Margy did a great work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the excellent review. Having our customer’s vehicles completed in a timely manner is something we take great pride in so we can get you back on the road as quick as possible. We thank you for your business and hope to see you again for your future automotive needs! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com