Reviews
Horrible since day one of purchase.
Please do yourselves a favor and go to another Acura dealership! This was the wort buying experience of my life from the lack of professionalism of the sales department, to the lies told to us by the GM, to the horrible service center. STAY FAR AWAY!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
First service
Bernie Santana was my service advisor. Like always always nice and helpful. Service was first and went smooth. Nice touch on the coffee. And its nice to see they are upgrading tge dealership with new construction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave this wonderful review. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We will share your comments with Bernie and if there is anything more that we can do please come back and see us again. Take care! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Excellent
The service was outstanding. Bernie was excellent in meeting mytequirements Did all that I requested and pointed out other items Only issue was getting this survey done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you giving us this review and 5-star rating! We strive to keep our guests satisfied and we’re glad to read that Bernie provided you with an excellent service experience. If there is anything more that we can do please come back and see us again. Take care! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Awesome Car Buying Experience at Napleton's Acura!
Guy along with MJ were very helpful answering our many questions about buying a new Acura RDX. We carefully compared the options and soon realized it was best to purchase the Advance model. Ask for these gentlemen you won't be disappointed!
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We would like to extend our gratitude to you for taking the time to give us your feedback. It’s delightful to learn that Guy and MJ were of such help to you during your experience. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Thank you. Remember I am just a phone call away. Enjoy your new car. Don't forget that your first 2 oil changes and tire rotation are on us. If you refer anyone please let them know to tell us so that we can apply the referral gift.
Best service ever
Service was excellent. Everyone was so friendly. Best car dealership I have ever used. Waiting area was clean. Customer service was great. The staff couldn't do enough for me
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you taking time to write this nice feedback. It’s wonderful to learn that we were able to provide you with the best car dealership experience you’ve ever had! If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Best Experience EVER!
Seriously, I can't get over how awesome everyone at Napletons was. I just finished a lease with Honda and I wanted something a little different. I called around several dealerships and everyone was quoting me crazy numbers. Napletons was never like that. They care about you and they honestly try to give you the best price. I worked with MJ and I have to say, if you are looking for a great deal, you must talk to him. This guy can make things happen like you wouldn't believe. He is so amazing, fantastic, wonderful!!!!!!!!. He has been in the industry for quite some time so he is extremely knowledgeable and won't waste your time. I drove down from Miami just because of him and I am so glad I did. The moment you get there, they treat you like royalty. I was very impressed. Honestly, if anyone is in the market for a new car (lease or purchase) come here. Don't waste your time with other dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking time to write this nice feedback about our dealership. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that MJ provided you with an amazing and wonderful experience; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us await your return. Please let us know how we may be able to help next! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Service
Bernie is always there to take care of my service needs, he takes customer service to a whole different level. I always try to interact with Roger during my service visit as he was key to my final decision in purchasing my TLX. Great team overall!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave this wonderful review. We’re thrilled to hear that Bernie is always there to take care of you and accommodate your needs. We will share your comments with Roger and Bernie and if there is anything more that we can do please come back and see us again. Take care! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Memorable visit
Great customer service: They were very friendly, helpfull and honest. The waiting time was reasonable and service requested well done. I was completely satisfied with my visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing this amazing review of our dealership. Our team always strives to gain 100% customer satisfaction, and it is always rewarding to hear that we have succeeded at this. Please come back and see us again in the future with anything else you might need. Take care! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com
Scheduled maintenance
Nico is always a pleasure to work with. He always lets me know what should be done with the vehicle without pressuring me into purchasing uneeded services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave this review. We’re thrilled to hear that Nico is always able to take care of you and provide you with pleasurable experience during your visits. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best regards, Seth Finkel - General Manager - sfinkel@napleton.com
Early for appointment
I was ONLY 3 hours early for my appointment and they still treated me royally! How lovely. And my car was ready as if that was my appointment time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Best regards, Seth Finkel - General Manager - sfinkel@napleton.com