Braman Honda of Palm Beach

Our Honda Accord required immediate but minor service repair to secure a small loose protective cover underneath the engine compartment. Upon arriving without an actual service appointment, service representative Bernardo LaCosta graciously offered his assistance to facilitate prompt repair of the loose plastic cover requiring new retaining clips. Bernardo obtained our existing vehicle records from his computer, and efficiently expedited timely completion of the required service within an hour that was unexpected. I am pleased to commend Bernardo for providing his outstanding service to my wife and I. He is a valuable asset to your service department, and we greatly appreciate his excellent service.

Fast and easy service even without an appointment, and a free coffee machine to top it all off.

This has been a horrible experience- I have never dealt with a company that treats clients in a more disrespectful way- I have called at least 15 times and the person answering their line 561-966-5002 keeps hanging up the phone as soon as they answer the call. This is outrageous! I asked to speak to the manager and they transfer me to someone's voice mail by the last name Benjamin- at this point I don't even believe that. Is Their Manager- I Was there 3 weeks ago when I brought my car as soon as I received notice in The mail- A gentleman by the name Yeovanni ( the name is spelled different ) told me he would get back to me in 10 days- still waiting !! This is a safety issue and I understand that there could be a delay since it is a massive amount of cars involved In The recall but a reunir phone call or follow up to let customers know they are working in tj is the least they can do!!! I will not buy a Honda anymore !!! And I have been a Honda customer over 20 years!

I am grateful that we had the opportunity to work with Mark. Initially I thought he would be insistent on the sale but he took the time to listen and hear me and help me understand what the car would offer me. Over the last 20 years I have detested car sales experiences and this time it was different and I attribute this to Mark's sincerity, listening and genuine commitment to customer satisfaction. While I have been basically very happy with the five Hondas I have owned Mark made this Honda purchase the best. Thank you Mark.

On July 13 I reluctantly showed up at Braman Honda to look at a used 2012 Infinity G37. I was not excited about the purchase, as it was a birthday gift for my 18 year old son, who thought that was the vehicle he should have. I had my angry face on when I got out of the car, also realizing that I forgot my driver's license at the last dealership. Approaching the salesperson, I was filled with aggravation. Kenney Rush extended his hand, and with a warm smile he said, "why do you look so tense? It's going to be ok!" He instantly helped me to relax, giving me the good and the bad news. They had the car, but it was not on the lot. Sadly, he was not able to meet my pricing guidelines. This was actually fortuitous, because it was not the car for him, and it got me thinking. Kenney's kind and genuine manner impressed me, as he walked me over to meet his sales manager, Mr. Pedro Roman, who was also very genuine and professional. I pay a great deal of attention to eye contact, a hand shake, a smile and body language. Those things tell me whether we will be doing business within the first few moments. I went home, and I placed a call to Kenney, and asked about a Honda Civic Si, and the rest was history. He did not even know my family, but he took care of helping me choose this car for my son as if he was choosing it for his own son. He treated my brother, my son and me with such smooth professionalism, which at the same time provided a fine example to my son as to how a business man should perform. This would normally not be an easy task for my family, so I must say that Mr. Kenney Rush made shopping at Braman Honda a SUPERIOR experience. If I ever have an opportunity to recommend a car to anyone, and I do know a lot of people, I will be sending them directly to Kenney Rush. Thank you for that great service Kenney. I look forward to taking my son to learn to drive his new standard shift Civic Si tomorrow! You made one young man very happy! I am grateful for your turning my bad license, grumpy experience into a win-win situation. Sincerely, Veronica Johnson

Terry Sims, my sales consultant was great. He answered all questions, sent me updates on cars that met my criteria, and was totally professional. Purchased car for my son, so I also appreciate the time and care he took in dealing with him.

I went into this dealership to purchase a vehicle and had a horrible experience. The salesman that worked with me was new to this dealership and was very helpful. I felt bad for this guy. The managers have him running around looking lost and are to busy to worry about him. I was at his desk for 40 minutes while he was trying to get there attention. I then call the GM to give him my feedback about this being the worst experience for me purchasing a vehicle and I had to leave a message with his assistant. I never even received a return call, After having the car for a week I am told they can't honor the 1.9% special financing rate unless I come up with another 4k. At this point I gave back the vehicle and asked to speak with the GM in person. I meet with the GM and explain to him about my experience and that I left him a message and never received a return call. At this point he tells me I never called him because he didn't get a message. Thats a great way to talk to a customer!!. At the end of this wonderful day I finally get my original trade in vehicle and had to get my belongings out of the new vehicle which they made me wait for almost an hour, It was the big smiles when I kept asking for the someone to unlock the vehicle that I decided to share my experience. Good luck Braman. I wouldn't buy from any of your dealerships and hope the story I shared cost you one deal as it should.

John was such a great guy and he definitely helped me find the car I was looking for. Would recommend him to my friends.

Honestly, everything. Extremely courteous about the whole buying experience and they put me in the best situation to succeed as the consumer. They did everything they could to help me and, for that, I am grateful.

I feel that my sales man listened to me and worked hard to get me into a new van for a price I was satisfied with.