Reviews
Great Service
Easy scheduling, Phil, my service advisor was attentive and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Bert Smith BMW. Please don't hesitate to reach out if there's anything additional we can do for you.
Car purchase
Great service and follow up . Good selection . Also repair with handled well
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Crooks
They sold me a car fax bmw that the wipes didn?t work then tried to charge me to fix them . This had been going on for a month . I finally had to take my car to a shop and pay to have them fixed . Do not buy a car from Bert smith
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Andrew, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (727) 527-1111 when you can so we can address this situation directly. Thank you and have a great day.
terry fewless owner
natalie my service rep is the best..great customer service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Bert Smith BMW. Please don't hesitate to reach out if there's anything additional we can do for you.
Rude Salesman
After test drive we said we had to think about the car that evening (versus yes, we’ll buy it right now!), salesman walked off in a huff and never spoke with us again. Had to see our own way out. Very rude and strange.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us at (727) 527-1111 so we can work with you to make this right.
Excellent Buying Experience
Professional, courteous, responsive. his is my third car with the dealership. Corey Biller was knowledgeable and helpful. Will come back in the future.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you so much for your positive comments about Bert Smith BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!
328i Service
Natalie Swain is our service advisor and she was excellent as usual.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Bert Smith BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!
Bert Smith BMW
I?ve leased and bought used, both great experience. I love BMW!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
Maintenance
Nice job getting me in and out in 2 and half hours,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Bert Smith BMW Service Review
I am a long time customer of Bert Smith. The service I received is in accord with what I expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!