Reviews
Justin Crusel is our go to guy.
Justin Crusel is our go to guy. Just bought our third Cadillac from him. Great sense of humor, makes you feel comfortable and is ALWAYS available for follow up questions/guidance. We have referred him to some of our friends. We have always had great service at Val Ward. Service Dept has always done a great job. Everyone is very nice, always greets you with a smile. Lisa is always so pleasant and walks you through the process so you understand what you just signed before you left. So glad we found Val Ward when we moved to Ft. Myers 12 years ago! You are definitely our go to dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Would have appreciated better follow up regarding my
Would have appreciated better follow up regarding my purchase of a 2025 Escalade and the cooler that was listed on the window sticker but not installed in the vehicle.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Good Afternoon Peter95, Thank you for taking a moment to share your experience with us. On behalf of everyone here at our family-owned dealer, we appreciate your business and feedback on your purchase. If we may help with any facet of your ownership experience, from service to technology, we are just a phone call or email away! Have a great end to the week and an exceptional weekend.
Thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (239) 939-2212.
From the moment we checked in until we had our
From the moment we checked in until we had our cadillacxt5 repaired the whole experience was great. They got us a Lyft to take us home and brought our car to us when it was done. Highly recommended.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Jane is cool and helpful and sometimes funny.
Jane is cool and helpful and sometimes funny. The tv should be set on CNN and not allowed to go to another channel.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
Val Ward has an exceptional service department and an
Val Ward has an exceptional service department and an incredible service tech Jane Flesh! Jane is always going to make your experience excellent when having your car serviced!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Feel free to reach out to us if you need anything. Have a wonderful day.
We had a great experience with this dealership.
We had a great experience with this dealership. We went in to test drive the Lryic and ended up buying a certified used Escalade at a very good price. We traded in our Lexus GX 460 and couldn’t be happier, Bill Griffith was so nice and a pleasure to work with. He delivered the car to our home the following day after they put new tires on it and took our trade in with him. He spent an hour with us explaining all the bells and whistles this vehicle comes with and it has a lot of them. I never thought I would own an Escalade but so glad I stopped in to this dealership!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your positive review about your recent experience with us! Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.
Everything went well.
Everything went well. Jaimie ordered the part and was quick to get us back in for the repair
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Val Ward Cadillac, Inc.
Jane in service takes such great care of you.
Jane in service takes such great care of you. Thank you so much. Everyone at Val ward is great!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to read such a great review about Val Ward Cadillac, Inc.! We look forward to your next visit! Take care!
Super service wouldn't go anywhere else Karina makes the
Super service wouldn't go anywhere else Karina makes the visit enjoyable. I wish I could give 25 stars.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
Alan, a nice man who helped us make our final decision on
Alan, a nice man who helped us make our final decision on the vehicle we wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!