Val Ward Cadillac

Excellent Customer Service! I found the exact car I was looking for on the Val Ward website, and with the amazing help of Don Figgs, I was driving it off the lot in no time! Don was friendly, speedy, dependable, and incredibly consistent throughout the entire process. A truly seamless and enjoyable experience. Highly recommend!

Easy to deal with- excellent 1st service experience. I’ll be back for another vehicle when the time comes.

Prior to this purchase we had owned an Cadillac Escalade. We now wanted to downsize to an XT5. We met Sam Vince & explained that we were interested in a Pre-Owned certified vehicle. He then asked us a few questions on any particular color & price range & showed us all vehicles that were available on the lot. He was very knowledgeable & polite & made the new purchase go very smooth. We found the perfect vehicle for us & could not be happier with the choice we made. Thanks again Sam, it was a pleasure working with you.

Great experience! Friendly service and I love the car! Our sales person Sam Vince was great!

very good customer service very friendly and everything in timely matter great advisors love working with them

Everyone was friendly, capable and enthusiastic. They also caught a genuine problem with one tire and took care of it.

Great experience. Casual professionalism going above and beyond ! Friendly, courteous,accomdating,flexible,easy to deal with.

I've had my Caddy in for service twice so far. once for the DuPont ceramic coating and the second for my super-cruise. Both times, Chris in the service department, was professional, courteous, and friendly. I'm very satisfied with their service department.

500 miles ago I had front tires replaced and paid for an alignment. Driving home, I called Jamie and told him the steering wheel was off center. He said to remind him at the next oil change. This was that oil change on a Saturday and Chris informed me the techs agreed it was off center but they don’t have anyone who can do alignments on the weekend (ridiculous service policy). He asked me to bring in during the week. I did so 3 days later and service manager was very rude in delivering news that you do not warranty alignments. Val Ward fired Jamie supposedly because of complaints. Well I met the nasty female service manager supervisor, my guess is he was fired because he actually stuck up for the customers. Great guy, Jamie is the best service manager I’ve met. Val Ward does not care about the customer. They want to take money from you and get you out the door. Well you lost my business for the Blackwing this fall.

Julio was great and he treated me like family and Jane also was very nice and professional