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Val Ward Cadillac

(1,290 reviews)
Visit Val Ward Cadillac
Sales hours: 10:00am to 4:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–6:00pm
Tuesday 8:00am–6:00pm 7:30am–6:00pm
Wednesday 8:00am–6:00pm 7:30am–6:00pm
Thursday 8:00am–6:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (833) 612-6098 (833) 612-6098
Used (866) 475-6232 (866) 475-6232
Service (833) 649-5018 (833) 649-5018

Reviews

(1,290 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Val Ward Cadillac from DealerRater.

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They were waiting for me, took care of me immediately,

They were waiting for me, took care of me immediately, and answered all my questions. Also gave me a loaner while they fixed my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They did good in advising the issue was a low battery, if

They did good in advising the issue was a low battery, if problem persists they will exchange battery in the field. Thank you very much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

Always a pleasure to take my vehicle to Val Ward.

Always a pleasure to take my vehicle to Val Ward. My service co-ordinator Dave McKinney makes sure I get full service and my car is ready when expected. Also enjoy visiting the showroom and seeing what is new!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with Dave! Feel free to reach out to us if you need anything. Have a wonderful day.

I was told to come right away when I called to say my

I was told to come right away when I called to say my tire needed air. What a relief! Tires were replaced and my car was serviced at the same time. I’m so grateful to be treated so well on the spur of the moment!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Best dealership to work with!

Best dealership to work with! They provide a friendly and professional experience from sales to service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

Fast and great quality service any time we are there.

Fast and great quality service any time we are there. They take care about everything and go above and beyond

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Markus, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.

Professional, timely and fair.

Professional, timely and fair. Really a good experience across multiple visits for service . A pleasure to recommend .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

My experiences with Val Ward Cadillac have always been

My experiences with Val Ward Cadillac have always been first class! I highly recommend them for purchase and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

It's always a pleasure and easy to wait in a super

It's always a pleasure and easy to wait in a super comfortable lounge. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

This facility came as a referral from a friend.

This facility came as a referral from a friend. Body work was great. No complaints.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! We hope to see you soon!