Reviews
One of the best experiences I’ve ever had at a...
One of the best experiences I’ve ever had at a dealership. The whole transaction was quick. My salesperson Mike M was exceptional and knowledgeable. They have just gained a life long customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nothing makes us appreciate about our job more than an excellent review. Thank you for letting us know your experience here was first class at Scanlon. We strive to be the best we can every day. Enjoy your new vehicle!
The finance and insurance staff provided clear, honest,...
The finance and insurance staff provided clear, honest, exceptional assistance and service. In fact he spent the time and effort to compare and contrast my Credit Union offer and insurance with Acura. It was close but I chose Acura mostly based on your staff’s presentation and offer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We let Jason and the team know you sent in this great review. Thank you for taking the time to review Scanlon Acura!
As always excellent
Easy, on time and like always perfect. This my third Acura (Dallas, Boston and now Fort Myers). As always very happy with the car and the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy the 3rd one is an additional charm, not just a charm. Thank you for the review of Scanlon Acura in Fort Myers.
Upper managers are nasty, rude and have little common sense
I have had issues with the dealership management team and want to remind others to stay away from this dealership ... this is only my opinion. It is based on my past dealings with Scanlon. All over a $10 free car wash. I feel so strong about my position that I now use another dealership 40 minutes from my home in which I am treated as a valued customer. V Santucci
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
This was our response to your poor review on Jul 21st 2019 regarding not being able to use our complimentary carwash because you chose to buy a vehicle at another dealership (stating your salesman was on vacation), and this VIP amenity was offered to you in error by an associate who didn't realize your vehicle was not sold at our store: Hi Victor, we do appreciate your service business. We will address the service department to make sure our VIP Scanlon amenities (complimentary carwash) are not given out by mistake. To use them you must have purchased the vehicle from us. In today's marketplace, we can't afford to provide them with the market being so competitive. If your sales representative is out of town, they will still get credit for the sale. This is how we keep long term employees who generate repeat business (when asked for before a sale is made).
Exceptional Service
It was an absolute pleasure to work with the team at Scanlon Acura on the purchase of my new automobile. The team made trading in and purchasing a new automobile such a seamless and stress-free experience. And I cannot say enough great things about my salesperson, Michael Messina. He understood exactly what I was looking for and was an advocate from start to finish. The concierge level of service I received from Michael greatly exceeded my expectations. A class act all the way! Tom H
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for telling us (and others) about the way your were treated at Scanlon Acura. We will pass this along to Mike and the rest of the staff.
Michael Messina
From start to finish Michael was a pleasure to deal with. I am a no nonsense guy and Michael was as well. I communicated what I wanted and he explained to me what could or couldn't be done. It makes the entire process easy and stress free. I will definitely look to work with Michael again in the future. That being said I'm not sure if Michael talked to the finance department prior to my meeting with them or not, but I received the same straight forward approach from the entire team. Excellent experience and have been raving about the experience all weekend to my friends and neighbors.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
After being here in SW Florida for over forty years we know great service is what people desire. Thank you for sharing this on DealerRater and to others. We appreciate your business and will tell Mike you left this great review for him.
Service simplified. Customer gratified.
I recently took my SUV into Scanlon Acura for service. Service & Parts Manager, Aaron Pless, listened to my description of the problem, a nagging, some times hard to duplicate issue. He asked to keep the car over night to check it in the morning, as first thing in the morning was when I experienced the problem. I was provided a loaner at no charge. By mid-morning of the day after they checked the car, I was advised Scanlon Service had experienced the same problem that I had experienced. A rapid solution was arrived at.... no haggling.... and my car was repaired promptly , at what I considered to be a very fair and reasonable price. I was completely pleased with every aspect of my experience with Scanlon's Service team. They exceeded my expectations in every way! Bill F.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bill, thank you for writing us a review. We shared this with the staff, and it makes us feel grateful to serve when we have someone who sends in a review like this. We hope to see you for only an oil change next time!
Amazing support from Dealership!!!
This is one class "A" dealership. The service team is very professional and eager to be of service. They quickly understood the issues with the vehicle and immediately went to work to find a satisfactory solution. They went above and beyond to make it right and to show me that I was a valued customer!! I will be a loyal Scanlon Acura client and will always suggest this dealership as fair and honest! GREAT Service, GREAT Service Team, and GREAT overall dealership. Clay was awesome as was Aaron in making this experience a Five Star event!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Three greats and five stars means we succeeded in showing you exemplary Acura service! Thank you for the great review.
This was an amazing service. Professional, timely, and...
This was an amazing service. Professional, timely, and the staff was superb! I would highly recommend this dealer for sales and service. Thanks to all!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the recommendation! Thank you for being our customer.
Awesome experience!!!
This is one class "A" dealership. The service team is very professional and eager to be of service. They quickly understood the issues with the vehicle and immediately went to work to find a satisfactory solution. They went above and beyond to make it right and to show me that I was a valued customer!! I will be a loyal Scanlon Acura client and will always suggest this dealership as fair and honest! GREAT Service, GREAT Service Team, and GREAT overall dealership. Clay was awesome as was Aaron in making this experience a Five Star event!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Three greats and five stars means we succeeded in showing you exemplary Acura service! Thank you for the great review.