Reviews
They made the car buying process simple and painless....
They made the car buying process simple and painless. Felt like they worked with us and we resulted quickly got to a win-win deal
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the 5 stars here on DealerRater. Thank you
I have used Scanlon Acura since I moved to the area...
I have used Scanlon Acura since I moved to the area 10yrs. ago. They have been consistently wonderful. Knowledgeable, friendly, and accommodating. You're in good hands with this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, thank you for calling out so many of our employees on this review. We appreciate all of your business during the last ten years and hope to continue showing you great service for another ten more!
Great experience at Acura, Service Dept was quick -...
Great experience at Acura, Service Dept was quick - greeted with a big hello and smile from Felix. Felix kept me abreast of the progress with the service and what was needed at the time. Everything was done, along with a very clean car, just short of an hr. A pleasure working with Felix!!! Maureen Dalton
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the recap of your experience here with Felix. We appreciate your business
The service at Scanlon is excellent the staff here went...
The service at Scanlon is excellent the staff here went above and beyond, my vehicle was taken care with outstanding service. Keep up the great work!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Manny, thank you for the review!
Excellent service, your service department is extremely...
Excellent service, your service department is extremely helpful and knowledgeable, my experience from purchase in 2012 to today’s visit has always been satisfaction. So thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the feedback! Thank you
Excellent New Car Experience
Last week I leased a 2020 MDX. I have been an Acura customer for years, I knew which vehicle I wanted in advance. I contacted a salesman by the name of Jesse Sellers over the phone and we made a deal within 30 minutes. Jesse was courteous, professional, knowledgeable and patient. Jesse was not your typical "car salesman" - no double talk, just straight forward information. What a pleasant experience! When I picked up the car -Jesse had all the paperwork prepared - (due to the current pandemic), I was in and out of the dealership within an hour. Jesse is a true asset to Scanlon Acura.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service Department
I leased a 2020 MDX from Scanlon and wanted roof rails installed. I was introduced to Clay Kvetko from the service department by my salesman Jesse Sellers. Clay was just as professional and courteous as my salesman (Jesse Sellers). When I arrived to have the work done - Clay was very patient and knowledgeable. He told me it would take approximately an hour and half to complete the job. The job was completed, car washed within one hour and 15 minutes. Clay went over pricing in detail before and after service was done to the car. I will be using Scanlon's service department in the future - what a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best service department
I’ve been dealing with Scanlon Acura for over 13 years. The service I’ve received has ALWAYS been nothing but excellent They go above and beyond to ensure I have what is needed to ensure my safety while driving my 2013 ILX Thx guys
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Clay, thank you for being a loyal customer! We appreciate your review to let us know we are doing a great job.
Mr. Arron Pless and his team of Service Representatives,...
Mr. Arron Pless and his team of Service Representatives, (Nick) are informative, courteous and knowledgeable. I was taken care of immediately and the work performed was done efficiently and in a timely manner. Thank You and keep up the great work
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast, accurate and efficient is our goal for our clients in the service department. Thank you for the review.
Impecable service leading to a delightful experience
Rob Cohan was the salesman I dealt with from the start. He was low pressure and did what he needed to do to help me secure and purchase my car from Scanlon Acura. When I flew to Fr Myers to pick up my car, he met me at the airport and drove us back to the dealer where everything was ready. I gave him the necessary paperwork and I was in and out of the dealership within 45 minutes and back on the road to home.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the awesome review! No one wants to spend more time than necessary in the dealership right now, as we understand that. Enjoy your new vehicle.