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Scanlon Acura

(428 reviews)
Visit Scanlon Acura
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–5:30pm
Tuesday 8:00am–8:00pm 7:30am–5:30pm
Wednesday 8:00am–8:00pm 7:30am–5:30pm
Thursday 8:00am–8:00pm 7:30am–5:30pm
Friday 8:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (239) 491-0444 (239) 491-0444
Used (239) 491-0550 (239) 491-0550
Service (239) 491-0396 (239) 491-0396

Reviews

(428 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scanlon Acura from DealerRater.

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Customer

Own an Acura. Second car, a Toyota, needed tires. Sales person Chad Kvetko. Very experienced, made a recommendation. Decision yes, dependent on a special request. Not a problem. Appointment, installation perfect. Highly recommend. Bob

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Fantastic and direct review! Thank you for sharing your experience with Scanlon Acura

Drove 65 miles from Venice to deal with family...

Drove 65 miles from Venice to deal with family dealership. Everyone we dealt with, Mike Messina (salesman), Jeff Nagy (sales manager) and Carlos Mendez (business manger) was thorough, professional, and concerned with meeting our needs. The deal negotiation had no stress or games. Honest, integrity and a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

After forty years of service to the community here in SW Florida we are very proud when a review like this comes in. There is a difference here at Scanlon, and with other family owned dealerships. Thank you for making the trip down to do business with us and for the fantastic review!

Great service

I always get excellent service and treatment at Scanlon Acura. Quick knowledgeable and thorough. Great waiting area. Nice people. Always a pleasure to bring my car here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing with others here on Cars.com! We strive to make our facility a great place to service your vehicle.

Both sale & service are consistently excellent.Very...

Both sale & service are consistently excellent. Very professional, exceptional value. New sales very customer focused, allows customer to make a wise, well infomed decision. As a very experienced car person, very happy with my Acura RDX. Thank you, Bob

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Bob, thank you for sharing your thoughts with others here on DealerRater! We passed this along to the staff in both sales and service.

Took our MDX to Scanlon Acura to be serviced and...

Took our MDX to Scanlon Acura to be serviced and repaired. This was the second time within a year we drove Apprx. 73 miles from Venice to Scanlon, to have our vehicle serviced and repaired. HONESTY & Professionlism, friendlessness, & fair pricing. Our experience with Service Mgr. Salvator Schwabach and Asst. Mgr. Clay Kvetko, was just outstanding! We also had great experience with Sales Consultant Allan Martin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Letting others know our store is worth the drive just makes our day! Thank you for sharing your thoughts with us. We will pass this along to Sal, Clay and Allan!

Consumer response

Yes, distance doesn't matter when you know you will be treated honestly and your vehicle will be fixed correctly the first time. I will always take our MDX to Scanlon Acura, in Ft. Myers for even my regular oil changes and any other service I need. Thank You Clay, Sal, and Allan for your honesty, professional help and service. As we say in the Marine Corps, "Outstanding!" Emery Esse

Ask for Sam - you won't be disappointed! I drove 2 hours...

Ask for Sam - you won't be disappointed! I drove 2 hours to specifically work with Scanlon, even though there are 3 other Acura dealerships much closer to me. I never thought I'd say this about buying a car, but it was a truly enjoyable process. I called Scanlon and specifically asked for Sam after reading the rave reviews by his previous customers. After visits to several dealerships, Sam was the first salesperson who truly listened to me and evaluated what I actually needed/wanted while assisting me in finding the perfect vehicle. His knowledge-base and experience in the car industry is vast, enabling him to adeptly compare/contrast all makes and models. He's a true professional who doesn't play games. It was quite refreshing to work with a salesperson who wasn't at all aggressive, but instead remained a trusted resource throughout the process. Carlos, in the financing office, was also very easy to work with when it came to the paperwork and closing the deal. I've purchased many vehicles over the years and this was, by far, the smoothest transaction I've experienced with the best outcome. I'm grateful to Scanlon Acura and I absolutely LOVE my new MDX!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your reviews all across the web! Having the right sales associate does make a huge difference. Sharing a review like this will make sure others know Sam is "a professional" here at Scanlon Acura who is ready to listen and help. Enjoy the drive back in your new MDX!

I was sold a car that I’ve had nothing but problems with...

I was sold a car that I’ve had nothing but problems with for two months. It was a used car, but I had it for about 20 days and it is under a full factory warranty but the dealership said they couldn’t help me that I need to take it to another dealer. This has been the worst nightmare I could’ve imagined. If I could go back I probably would. I will never recommend recommend Scanlon to anyone. I hate feeling like they got my money and stopped caring.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
4 people out of 4 found this review helpful.
Dealer response

Update: We still have not heard from you and are trying to help in any way! Response: We care about all of our clients, and we would like to follow up with you. We can't find your name in either of our stores CRM systems to call to look into your situation. Can you please share your information: acuralistens@scanlonauto.com Or, just call in and ask for a Sales Manager

Repair of car after theft recovery

Our MDX was stolen and then recovered. There was minimal damage though it was filthy inside and out. Scanlon did an amazing job detailing it inside and out as well as checking all systems and repairing as needed. They were thorough in their work and easy to communicate with. We are pleased we chose to have our car taken to them after recovery.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Communication is always key here at Scanlon Acura. Although you didn't have the best experience with your vehicle being stolen we are very happy that were able to make things a little better.

Michael Messina was a great sale consultant with us on...

Michael Messina was a great sale consultant with us on the 12/12/2020 . He take care of us and make us feel so warm and welcome . If I need another car I would love for him to take care of us

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We feel warm receiving this great review! :-) Thank you for sharing Michael took great care of you. Enjoy your vehicle.

Car Lease

This is our second leasing experience with Scanlon Acura and Salesman, Michael Messina. Mr. Messina was a pleasure to work with and made the experience a good one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your repeat business and for sending in this review. We will let Mike know you sent this in. Thank you