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2021 consumer dealer award
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2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,056 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scanlon Lexus from DealerRater.

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Personable Staff - Not Aggressive

Thank to Michael Parkinson for making this a smooth experience! Chris Popp was also a real personable guy and made the test drive a comfortable experience without a heavy sales pitch! Thank you both!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We sent this over to them both so they can hear your thoughts. Thank you for sharing with others here online and for taking the time to write this review.

Buyer

Scanlon Lexus is a great place to lease a vehicle! Lexus IS a fabulous car snd I am enjoying my car so much! Drew Williams, my salesman is kind, helpful and is not pushy! He is do good st what he does in helping you find the right vehicle for you! Highly recommended! Lee Ann Sanderson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this review and for the recommendation on Facebook! Drew is lucky to have you as his fan

Wonderful experience! Thank God for Bill Smith ❤, Bob...

Wonderful experience! Thank God for Bill Smith ❤, Bob Bush, Keith, the black guy in the service department, and everyone else who has treated me in a professional manner 🧡 Happy Holidays and thanks for making a stressful week pleasant!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are happy your experience here was a pleasant one. Thank you for the kind words about all of our staff. Have a fantastic New Year!

Consumer response

Keep up the good work guys!

Bill, I love you❣

Every time I go to Scanlon Lexus, no matter if I have a good or bad experience, Bill always makes it better! I absolutely adore him. He looked so wonderful today. No disrespect but too bad he's already married 😘

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the review, Hevin! Glad you enjoyed your visit with us (especially seeing Bill), see you again soon for your next servicing visit!

Service repair was excellent , we are glad Glenn c

Glen cowed always provided good service to our family and cars . He always provided with information regarding prices and repairs , he always does great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your thoughts with us about Glen. He has been with us many years doing a GREAT job. See you for your next oil change!

Glen Conway he is professional for what he does , takes...

Glen Conway he is professional for what he does , takes cares he’s costumer the good way . I really glad to have him is my costumer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the review! We do agree that Glen is one of the best service advisors here at Scanlon Lexus. We hope you have a great New Year!

Consumer response

I am glad you company recognized him. Thanks

We could not be happier with our purchase today and the...

We could not be happier with our purchase today and the service of Scanlon Lexus.My husband work with Jessie Robinson and he was GREAT!He answered our questions whether we contacted him via phone,email or in person. Great service we got from financial departments from Sussan too! We will continue to buy from Scanlon Lexus! Just to mention we relocated from Las Vegas and we know what mean customer service ! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Welcome to SW Florida! Thank you for the great review including Jessie and Susann! We look forward to a long relationship with you.

Greatest place I have experienced to buy and have...

Greatest place I have experienced to buy and have serviced one's car. What more can I say? Well, I said what I wanted to say. Demanding I write more is stupid, dictatorial and, if it were the way I was treated by Scanlon, I would seek another dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are thankful you took an extra minute to write this review. We will strive hard to keep up the great work so your experiences here never change.

Bob is great had my gx in and out for an oil change in...

Bob is great had my gx in and out for an oil change in less than an hour! Plus a wash! Couldn’t ask for a better experience. Thank you to the team at Scalon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We let Bob know you sent this great review in. Thank you for being our customer and for the five star review.

From beginning to end.......Christopher Popp is your best...

From beginning to end.......Christopher Popp is your best bet for professional treatment while you buy your next car from Scanlon Lexus. Thank you sir.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thanks you for the great photo and review about your experience here with Chris. Enjoy the new vehicle!