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2021 consumer dealer award
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2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,049 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scanlon Lexus from DealerRater.

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Great service today. Everyone was super friendly and...

Great service today. Everyone was super friendly and efficient. Mike Peterson the service mgr was great! Sam Vince the sales person who sold me the car in October told me I would love the experience, He was right! Thanks Sam and Mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Called Mike Lawson four times today and never got a call...

Called Mike Lawson four times today and never got a call back. I have been a customer there since 2002. I will never do business at Scanlon again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

RG, please send an email to: lexuslistens@scanlonauto.com so we can help resolve the issue. Mike Lawson is no longer with the company, this is probably why your call was not returned.

Glen is always very helpful . He fits us right in when we...

Glen is always very helpful . He fits us right in when we have a problem. Ask if we what to wait or get a loaner car. Highly recommended him to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Mr. Francis X. (Frank) Dewan

I have an older Lexus. The Advisor, Mr.Hartman was knowledgeable, friendly, yet professional. He explained everything that was to be checked. He then checked with me for the approval to fix any problems found by the mechanic. My car was washed and spotless when I drove out. While I waited for the car I was in the lounge area with coffee, "goodies," water and multiple TV's to pass the wait time. It was an enjoyable stay.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service is the hallmark of an excellent dealership and...

Service is the hallmark of an excellent dealership and Scanlon Lexus provides excellent service. The key to excellent service begins with the service advisor and our service advisor, Glen Conway, has always provided us with efficient and excellent customer assistance when our 2 cars have been brought in for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service department is efficient and helpful. Bob...

The service department is efficient and helpful. Bob Bush always attends to my car issues and has been my service representative for my last 2 cars. He is very professional and calls me immediately when my car is finished. I appreciate that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Customer service is always great Everyone is nice and...

Customer service is always great Everyone is nice and friendly the place is clean from the entrance to restroom -no wait time with appointment l

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I never had a better experience buying a car. Michael...

I never had a better experience buying a car. Michael Parkinson was honest and great to work with. He was very helpful. I would recommend Scanlon dealership and Michael to anyone who is buying a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I had the pleasure of working with sales representative...

I had the pleasure of working with sales representative Joel Ortiz. He was extremely professional and made me feel satisfied leasing a new Lexus. OUTSTANDING!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, KJ! We will let Joel know you sent this in.

My Service Advisor, Michael Peterson, was outstanding! He...

My Service Advisor, Michael Peterson, was outstanding! He was flexible, very accommodating and provided great customer service. I would highly recommend Scanlon Lexus of Fort Meyers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this recommendation about Scanlon Lexus!