Reviews
Best experience ever!
At first, I was very intimidating by the fancy showroom and the well dressed sales people. I wondered if they would take me seriously since I was not in the market for a Lexus or high end car. The car i found on cars.com was a beautiful 07 Cadillac and I knew it would be perfect for me and my family. We were introduced to Lu, and all my worries faded away. He was kind, informative and most importantly, he was honest. His vibe reminded me of someone who would be a favorite uncle with concern and encouragement for our well being and future. He was very helpful with the whole process and there was NO Haggling involved. I would recommend this dealer to anyone and everyone. Thank you Lu and thank you Germain Lexus of Naples! We love you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate all our guests and thank you for sharing your positive experience with Lu. Here at Germain Lexus of Naples we are all about building friendships and relationships. Best Regards, Zach Germain General Manager
Pleasing
Dan Rusinik was helpfill and professional and made my experience very relaxing. I will definitely call him for any service needs. He explained everything you were going to do and also for the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to know that Dan provided you an information service visit and you feel comfortable trusting him and our team with the service of your Lexus. We will see you next time you are in. Best Regards, Zach Germain General Manager
Amazing service
Alyson Chatham was so helpful when we had a concern with our certified preened rx440h that we purchased in Chicago prior to moving to Florida. She helped us not only fix our concern but she did it in a 24 hour turn around. We have lived here a year and we have received excellent service from Germain Lexus of Naples. Highly recommend Alyson and Beverly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your experience with Alyson and for choosing Germain Lexus of Naples for your automotive needs. We look forward to building a long and lasting relationship. Best Regards, Zach Germain General Manager
Dr Royal Tucker
My wife and I purchased our new Lexus ES 350 on September 19th. Our salesperson was Hanny Heinen. He was a professional, and above all, courteous. He went out of his way to answer all our questions. He even followed us home to sync our auto garage door opener. Hanny is a credit to Lexus of Naples and we highly recommend him, and Lexus of Naples!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and kind words. We are thrilled to know that you had a positive experience and would be comfortable recommending Hanny and our dealership. Best Regards, Zach Germain General Manager
Great service by Dave McKinney and service team!
My experience with Germain Lexus service and our service rep. for our two Lexus cars (Dave McKinney) continues to be world class! Thank you and continuing loyalty in return as we soon will buy our 5th Lexus from your dealership! Dr. & Mrs. Michael O'Connor
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We greatly appreciate your continued business and loyalty to Germain Lexus of Naples as well as to Dave. We look forward to assisting you with your 5th Lexus as soon as you are ready. Best Regards, Zach Germain General Manager
A Good Guy With An Excellent Future
On my most recent visit, I met and was assisted by Danny Rusinik. I was/am quite impressed with his support and help with the several service issues that I had with my 2016 RX-450 Hybrid. Overall, my wife and I have been delighted with this car and I felt that Danny was an excellent representative of the dealership. I normally do not write reviews, but, frankly, Danny's approach to his job was both refreshing and highly deserving of special recommendation. In Danny...you have a Winner!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us this awesome review about your service experience with Danny. We think he's a winner also, and are fortunate to have him as part of our team. Best Regards, Zach Germain General Manager
Dunc's lease experience at Germain Lexus
Greg Libutti was knowledgeable, caring, and very helpful during the process of leasing a new Lexus----the second one we have leased through him
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your continued business and kind words about Greg. We know you will enjoy your second Lexus as much if not more than the first. Best Regards, Zach Germain General Manager
WHAT ARE YOU ASKING..... TITLE OF WHAT. I BOUGHT A
Mr. Fred, the salesman was most professional, His calm demeanour help me stay calm through the process. As a former sales manager in the Medical field, I can attest he was successful in keeping me interested. He never gave me a chance to leave or say no. He was determined to close the sale and he succeeded. Congratulation Fred.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We greatly appreciate your comments regarding your experience with Fred. Fred is dedicated to making sure our guests receive a truly outstanding experience providing all the information they need to make a buying decision that is right for them. Best Regards, Zach Germain General Manager
Excellent maintenance service by Dan Rusinik
Dan Rusinik is my service advisor. I'm fortunate to have such a thorough and attentive person working for me at Germain. I recommend Dan Rusinik.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We greatly appreciate your kind recommendation of Dan and thank you for choosing Germain Lexus of Naples for all your service needs. Best Regards, Zach Germain General Manager
dave pudelsky
excellent responsiveness to a battery issue; very friendly and helpful. first class service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We thank you for sharing your positive service experience and are happy our team was there to assist you. Best Regards, Zach Germain General Manager