Reviews
Silvano Pellicciotta the very best
Buying any car can be very stressful but Sal made iy a dream - Sal is very professional and pleasant to deal with. Sal and the LEXUS team of mangers worked with us to satisfy our needs. There maybe many sale people but I would work with Sal any day - Thank you so much - Love my New Lexus
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alan, Thank you for taking the time to write a great review for Sal and the Lexus team !! Thanks for your business and enjoy your new Lexus !! Dave Camposano, Gen. Mgr.
Very happy
Very professional and pleasant to deal with. Hanny Hanein and Joe Caso worked with us to satisfy our needs. My wife and I have already "spread the word".
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Zenshel, Thank you for taking the time to write a great review for Hanny and Joe ! Enjoy your Lexus !!! Dave Camposano, Gen. Mgr.
Always efficient with Dave McKinney
Great explanations of what service is needed. Timely and friendly encounter. With Dave McKinney. Always trust his analysis of what service is required. Clean and friendly environment
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Monica33, Thank you for taking the time to write a positive review for Dave McKinney and Germain Lexus. We look forward to taking care of all your automotive nneds !! Dave Camposano, Gen. Mgr.
Timely and effective sevice at Germain Lexus
Thank you Carrie Lorenz for your consistently wonderful attention to my auto needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. & Mrs. Martin R. & Agatha J. Gahan
From the General Manager to the sales personnel Chad and Michael, we were treated with respect and answered all my technical questions on the RX 450h. We originally were looking to buy and they walked us through a leasing agreement, selling our car off site, that worked to our benefit. Doing all the transfer of plates, picking us up at my car sale, showed us the respect that they have for their clients.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
customer service
I am more than satisfied with the service writer, Beverly Coppola. She always has a pleasant smile and great attitude. If there is ever a problem she calls me so that it can be taken care of immediately. It's always a pleasure to hear her talk positively about the dealership and a job that she likes. It's very refreshing and the best car I've ever owned. John Schlenker
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
efficient, accurate and pleasant
The service visit was prompt and efficient. Beverly Coppola was very pleasant and realized my time constraints, getting me finished , leaving with a clean car on time.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sandy, Thank you for taking the time to write a great review for Beverly Coppola, I am happy we were able to meet/excede your expectations !! Thanks again. Dave Camposano, Gen. Mgr.
Carrie Lorenz, Germain Lexus of Naples
Brought our 2015 RX 350 in for routine service. I was greeted promptly by Carrie Lorenz who attentively and quickly came to an understanding of my concerns. In much less time that expected all issues were addressed and we were on our way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
pleasant, no pressure, wonderful sales rep, chuck koenig
everyone at dealership is pleasant, professional, our salesman, chuck Koenig, has sold us four lexus cars. he has always made the experience so pleasant, wants his clients to be so pleased with their purchase and does it so professionally, always a pleasure to see him and you know he will give one hundred per cent to you, thankyou chuck a big thankyou to mike Lawson, for making all the paperwork so easy, he's always smiling, so pleasant
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Auggie66, Thank you for taking the time to write a freat review for Chuck, Mike and Germain Lexus. Also, thanks for your continued patronage !! Dave Camposano, Gen. Mgr.
Responsive, professional service
We had a major service. Unasked we received a loaner car and were kept in touch as to how the service was proceeding. Costs came in under budge.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nielgame, Thank you for taking the time to write a review regarding your service experience at Germain Lexus of Naples. I am happy we were able to meet/exceed your expectations ! Dave Camposano, Gen. Mgr.