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Germain Lexus of Naples

(4,015 reviews)
Sales hours: 8:30am to 5:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 state dealer award
View 11 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (239) 366-5322 (239) 366-5322
Used (239) 366-5329 (239) 366-5329
Service (239) 366-5331 (239) 366-5331

Reviews

(4,015 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Lexus of Naples from DealerRater.

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Silvano Pellicciotta the very best

Buying any car can be very stressful but Sal made iy a dream - Sal is very professional and pleasant to deal with. Sal and the LEXUS team of mangers worked with us to satisfy our needs. There maybe many sale people but I would work with Sal any day - Thank you so much - Love my New Lexus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Alan, Thank you for taking the time to write a great review for Sal and the Lexus team !! Thanks for your business and enjoy your new Lexus !! Dave Camposano, Gen. Mgr.

Very happy

Very professional and pleasant to deal with. Hanny Hanein and Joe Caso worked with us to satisfy our needs. My wife and I have already "spread the word".

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Zenshel, Thank you for taking the time to write a great review for Hanny and Joe ! Enjoy your Lexus !!! Dave Camposano, Gen. Mgr.

Always efficient with Dave McKinney

Great explanations of what service is needed. Timely and friendly encounter. With Dave McKinney. Always trust his analysis of what service is required. Clean and friendly environment

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Monica33, Thank you for taking the time to write a positive review for Dave McKinney and Germain Lexus. We look forward to taking care of all your automotive nneds !! Dave Camposano, Gen. Mgr.

Timely and effective sevice at Germain Lexus

Thank you Carrie Lorenz for your consistently wonderful attention to my auto needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mr. & Mrs. Martin R. & Agatha J. Gahan

From the General Manager to the sales personnel Chad and Michael, we were treated with respect and answered all my technical questions on the RX 450h. We originally were looking to buy and they walked us through a leasing agreement, selling our car off site, that worked to our benefit. Doing all the transfer of plates, picking us up at my car sale, showed us the respect that they have for their clients.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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customer service

I am more than satisfied with the service writer, Beverly Coppola. She always has a pleasant smile and great attitude. If there is ever a problem she calls me so that it can be taken care of immediately. It's always a pleasure to hear her talk positively about the dealership and a job that she likes. It's very refreshing and the best car I've ever owned. John Schlenker

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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efficient, accurate and pleasant

The service visit was prompt and efficient. Beverly Coppola was very pleasant and realized my time constraints, getting me finished , leaving with a clean car on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Sandy, Thank you for taking the time to write a great review for Beverly Coppola, I am happy we were able to meet/excede your expectations !! Thanks again. Dave Camposano, Gen. Mgr.

Carrie Lorenz, Germain Lexus of Naples

Brought our 2015 RX 350 in for routine service. I was greeted promptly by Carrie Lorenz who attentively and quickly came to an understanding of my concerns. In much less time that expected all issues were addressed and we were on our way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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pleasant, no pressure, wonderful sales rep, chuck koenig

everyone at dealership is pleasant, professional, our salesman, chuck Koenig, has sold us four lexus cars. he has always made the experience so pleasant, wants his clients to be so pleased with their purchase and does it so professionally, always a pleasure to see him and you know he will give one hundred per cent to you, thankyou chuck a big thankyou to mike Lawson, for making all the paperwork so easy, he's always smiling, so pleasant

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Auggie66, Thank you for taking the time to write a freat review for Chuck, Mike and Germain Lexus. Also, thanks for your continued patronage !! Dave Camposano, Gen. Mgr.

Responsive, professional service

We had a major service. Unasked we received a loaner car and were kept in touch as to how the service was proceeding. Costs came in under budge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Nielgame, Thank you for taking the time to write a review regarding your service experience at Germain Lexus of Naples. I am happy we were able to meet/exceed your expectations ! Dave Camposano, Gen. Mgr.