Reviews
A+ Concierge Service
As always, Shawn Chapman provides A+ concierge service with a smile. He goes out of his way to make sure my visits to the dealership are quick, easy and fair. Thank you Shawn!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jessica, Thank you for taking the time to write a great review for Shawn Chapman. He is a great asset to Germain Lexus !! Dave Camposano, Gen. Mgr.
outstanding service dept. Highly recommend
Sorry I don't have time to waste on 4,000 character reviews
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mrs. Goldstein
Beverly Coppola was our service rep. She listened to my concerns and followed through with just the result I needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience
Dawn Slanec was a very pleasant person to deal with. My car was taken in on time and was ready when they said it would be. I am from Canada and had my 5000 mile servicing done here and there was no charge ! Very impressive and totally unexpected. I will come back to this dealership if I ever need anymore servicing in the future while I am down in Florida.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Canada Guy, Thank you for the great review for Dawn. We are pleased that you were impressed with our service. I am a "Boston guy" and love hockey !!! Thanks again. Dave Camposano, Gen Mgr.
Ms. Linda Ly
Fred Wesley, Is my sales person who helped me to purchase my new RCF sport car. I knew what I wanted . I just came in and he was there at the right place , and at the right time for me. He is very pleasant person to deal with... Not to pushy or aggressive which I liked that. Also, I knew what I am looking for it helps him to determine to as what to sale me. I would like to say "thank you "., so much Fred, for all your helped to make it possible to have this car one of a kind... Secerly, Linda Ly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
OUR SALESPERSON, LU GANI, IS A REAL PROFESSIONAL!
WE HAVE NOW PURCHASED TWO VEHICLES FROM LU GANI AND ON BOTH INSTANCES FELT TOTAL CONFIDENCE IN HIS SINCERE DESIRE TO COMPLETELY FOCUS ON OUR INTERESTS. LU IS TOTALLY SUPPORTED BY THE GERMAIN SERVICE GROUP AND BY THE GERMAIN BUSINESS GROUP LED BY ROGER ROBERTS..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
ceomarketing, Thank you for taking the time to write the great review for Lu Gani and Roger Roberts ! They are both all about customer satisfaction. Thanks again. Dave Camposano, Gen. Mgr.
Really fine service
Dave Mckinney is one of the finest men we know. He always helps us with our Lexus. We appreciate his hard work on behalf of the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ede, Thank you for the positive review for Dave McKinney. Customer satisfaction is always his number one priority !! Dave Camposano, Gen. Mgr.
Excellent Service
Beverly Coppola was our service representative when we recently brought our car in for extensive service. She made sure we were given a wonderful loaner vehicle which she personally took the time to show us how it deviated in driving from our car. She kept us updated as to the progress of the work being done and took it upon herself to contact those in authority in reference to a reaccuring and costly problem. She excels as a representative for Lexus while looking out for the consumer as well! Barbara and Tom Steck
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tom and Barbara, Thank you for taking the time to write a nice review for Beverly, she is a great asset to Germain Lexus !! Dave Camposano, Gen. Mgr.
excellent client service
Thanks to John Mccloskey for providing excellent service on my recent visit to Germain Lexus. John was professional had a friendly attitude and kept me informed on the status of my car. Thanks again and I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bill57, Thank you for taking the time to write a nice review about John !! Dave Camposano, Gen. Mgr.
Great Professionals
Beverly Coppola, my service professional, is a total professional both in customer care and automotive knowledge; Last year we had an unusual car issue and she quickly took ownership of my problem; unfortunately this week a similar problem with the car occurred again, and again she was right there doing everything to solve the problem and get me on my way. Germain Lexus has a keeper and a great Ambassador with Berverly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase