Germain Lexus of Naples

RE: service rep. Beverly I live 30 miles from the dealership, was in the area of the dealership and needed an oil change. I called the service rep [Beverly] to check when I could schedule an appointment. Her response was " bring the vehicle in and I will get it done", which I did. Less than an hour later Beverly came to the customer waiting area with my keys and advised that the service was completed and the vehicle had been washed. Thank you for outstanding customer service.

John McCloskey always take real good care of me. He is a great asset to your company.

The entire staff at Lexus of Naples is outstanding. I have been a long term owner and have had several service requirements. The treatment I have received is appreciated. Your personnel, especially Beverly Coppola, has made me feel llike I was a special guest. She seemed to be giving me special attention. All others have been warm and friendly. Your pricing seems high but your service is excellent

Had Svce on 2013 Lexus. Experience with the service and the advisor ( John McCloskey) has always been very good. It is always a pleasure dealing with the service and staff at Lexus

I cannot say enough positive comments about my experiences at Germain Lexus of Naples. I recently purchased my second Lexus RX350 from them and in both cases I was in and out within an hour. My highest praise goes out to sales associate Wayne McLeod. His offering of suggestions, guidance and understanding was exceptional. I also want to mention Trish Cano; I am so appreciative of the outstanding professionalism she demonstrated throughout the negotiation to get the job done. Bottom line is they do their best to ensure a hassle-free, positive experience for each and every customer. Thank you team!

Before I met Beverly over a year ago, I hated bringing my car into Germain - - too time consuming, service reps did not give you personalized service, and it seemed like no one could answer a question. Then I met Beverly and life at Germain has been much better!! She treats you with respect, she gets you in-and-out, and keeps you informed. She is also truly honest about everything. She's a star employee!

Beverly Coppola is the best service representative I've encountered since owning a Lexus(1993 first Lexus). She is extremely knowledgeable, friendly and efficient. Her advice on my ownership of my 2004 Lexus is very valuable to me. I look forward to seeing her each winter season. John Mulcahy

Dawn Slanec is always professional in dealing with me. She has or finds answers to each of my questions or concerns. She makes the service experience enjoyable by providing genuine care of my vehicle.

I arrived on time and I was greeted and my car was taken promptly. The waiting area was clean and comfortable. My car service was completed within the time frame expected. I give this Lexus dealer high marks indeed for its staff's knowledge and treatment of its customers.

As always Dave McKinney did a terric job! We bought our IS from the dealership because of Dave McKinney!