Reviews
We had a great experience with Lexus of Birmingham.
We had a great experience with Lexus of Birmingham. Joe was so helpful in choosing our car. There was no pressure, just lots of useful information.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Haggled over 600 dollars after being a repeat customer
Haggled over 600 dollars after being a repeat customer biut in the end they made right, other than the car wasn?t detailed or cleaned said didn?t have time because had trouble getting oil filter for change and had a new customer
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
The overall experience buying my new car was great.
The overall experience buying my new car was great. My car salesman, Berry Dye, was great and answered all questions and made the experience of new car purchase worry free.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Joe did a great job with the purchase of my RX 350h
Joe did a great job with the purchase of my RX 350h Luxury AWD SUV
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are so pleased you enjoyed your visit to Lexus of Birmingham! Thank you, and have a fantastic day!
Joe Staub and Tom Strickland were top notch!
Joe Staub and Tom Strickland were top notch! Neither was pushy, very knowledgeable and helped guide us through the car buying process!! Can?t say enough about then.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!
It was an excellent experience.
It was an excellent experience. Kevin Garner did a great job. My wife loves her new Lexus
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!
Hands down the best service department!
Hands down the best service department! Michelle helped out so much being my service advisor. I would recommend Lexus of Birmingham all day. Very knowledgeable. Very professional and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jason, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Joe made us feel very comfortable.
Joe made us feel very comfortable. Dealership was overall impressive. Great experience and I would recommend them to family and friends. The price was fair.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
I wanted to take a moment to recognize the outstanding
I wanted to take a moment to recognize the outstanding service provided by Joe Strain and Tom Strickland. Joe set the gold standard for service with his exceptional and timely communication, ensuring a seamless experience from start to finish. Tom made the financial process painless, direct, and to the point. He provided the necessary information to make a well-informed decision without any pressure to purchase additional options. Their professionalism and customer-first approach made my experience truly exceptional. I highly recommend Lexus of Birmingham and sincerely appreciate the service provided by Joe and Tom! Well done mates!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
I gave the dealership $1,000 to hold a vehicle for me
I gave the dealership $1,000 to hold a vehicle for me that was “already in the pipeline”. This vehicle was already coming in to inventory and my hold had no effect on the dealership. I notified the dealership that would not be able to drive this vehicle due to back surgery. I asked the sales person to try to find a different model Lexus. He was unable to satisfy my request. I then went to Lexus of Montgomery who filled my request within a week. They found the vehicle at a dealership in Smyrna GA and I took delivery on February 21st. I’ve contacted both the salesman (Mr. Lewis) and sales manager (Mr. Jones) to return the $1,000 HOLD money. Neither even had the courtesy to respond. I sent an email to the General Manager but that email bounced back to me as undeliverable. Don’t do business here, go to Montgomery.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Still waiting to hear from Lexus of Birmingham. They stole my $1,000 and are ignoring my demands for return.