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Lexus of Birmingham

(1,560 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (888) 721-0913 (888) 721-0913
Used (888) 769-4077 (888) 769-4077
Service (888) 772-0319 (888) 772-0319

Reviews

(1,560 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Birmingham from DealerRater.

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Bought a car.

Bought a car. Clifton Payne was a pleasure to work with during the purchase. He spent a lot of time explaining all of the features of the car. We have had the pleasure of working with him in the past and make a point of making sure that he is the one that works with us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Guy, thank you for taking the time to leave a review for us at Lexus of Birmingham. We're happy we could meet your expectations! We are happy to pass along your comments to the team here at Lexus of Birmingham!

Terry Lewis at Lexus of Birmingham was a 10 out of 10 to

Terry Lewis at Lexus of Birmingham was a 10 out of 10 to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Birmingham! If you have any further questions, please give us a call. We're always happy to help!

Jon was very friendly and was a pleasure to deal with.

Jon was very friendly and was a pleasure to deal with. He was informative and we enjoyed our experience. The facilities was very nice as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Marion, we are so pleased you enjoyed your visit to Lexus of Birmingham! Until the next time we meet, take care!

Very easy, done efficiently.

Very easy, done efficiently. Sales staff did excellent job explaining car and features. Helped expedite the car exchange process. Friendly knowledgeable staff. Clean spacious showroom.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ann, we are so pleased you enjoyed your visit to Lexus of Birmingham! We can't wait to see you again, have a great day.

We love our Saleman, Joe Zeck.

We love our Saleman, Joe Zeck. Just sold us our 9th Luxus. We have bought cars from him since 2007.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dottie, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Lexus of Birmingham

Dealer response

Dottie, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Lexus of Birmingham

Clif and Frederic were very professional, courteous, and

Clif and Frederic were very professional, courteous, and honest. The financing process was simple and straightforward. Clif kept me up to date on my vehicle order status for six months. He is a very patient sales representative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mjblame, we are so pleased you enjoyed your visit to Lexus of Birmingham! If you have any further questions, please give us a call. We're always happy to help!

Although I have to drive from another city to reach this

Although I have to drive from another city to reach this dealership, I always leave feeling it was worth it. Both Chase Merck and Patrick Lovoy were efficient and pleasant to work with. Chase gave one of the best tutorials on the operation of my new car I have ever had—very patient and thorough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello! we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

It was a great experience from start to finish with the

It was a great experience from start to finish with the recent purchase of our new Lexus. Joe Zeck was very professional throughout the process of us making the decision to buy a car. He gave us key information on the features of the different model cars that we took into consideration. Thank you Joe and the complete Lexus of Birmingham team who helped us make the purchase of our Lexus a great day!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Vonceil, we're happy you found our staff to be so supportive during your experience here at Lexus of Birmingham. If you have any further questions, please give us a call. We're always happy to help!

Patient, professional, personable, knowledgeable, not

Patient, professional, personable, knowledgeable, not pushy, friendly atmosphere, willing to negotiate, willing to answer any questions and if they did not know the answer they do not hesitate to ask someone. Our salesman, Berry, was tech savy and assisted in setting up our profiles and how to maneuver the multimedia system. Great experience. We recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Patient.

Patient. Knowledgeable, easy to negotiate with, attentive, helpful. Friendly salesman. If salesman did not know answer to a question, he had no problem asking someone else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Lexus of Birmingham. We're happy we could meet your expectations!