Reviews
Service
Excellent customer care with fast service, I was more than happy with the service I received. Clean waiting room with full amenities and friendly employees.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Betty Davey, your satisfaction is our top priority. We look forward to your next visit! Take care!
jlestrad71@yahoo.com
Excellent experience. Paula made this service an enjoyable experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jose Estrada, thank you so much for your positive comments about Lexus of Birmingham!
Tom Williams Lexus
Pleasant experience with service advisor Ron Amerson.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Richard Huie, we are very happy to have provided you with such a positive experience!
Service and staff; the reason I buy Lexus
The service dept is awesome and I never mind waiting in the very nice lounge. My service rep is the best!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Suzanne Ballard, thank you for taking the time to leave a review for us at Lexus of Birmingham. We're happy we could meet your expectations!
Charlotte campbell
Charlotte was professional, friendly, concerned about getting everything handled perfectly. The repairs we as planned and she went over the details. She also assisted me with other needs. Excellent seevice
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charlotte Campbell, we are glad we could help!
Excellent
Excellent service as usual. The staff was so friendly and knowledgeable. He kept me in the loop about the repairs to my car. I love having my Lexus serviced at Tom Williams Lexus of Birmingham.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carline Swindle, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Birmingham.
Purchase
I had an Excellent purchase experience at this dealer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
New Lexus Purchase
Great and hassle free purchase. Very pleased with staff and quick turnaround
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lacie Mitchell, we are so happy to read such a great review about Lexus of Birmingham!
Routine Service Feedback - Lexus of Birmingham
As always, very satisfied! Very professional, quick, and informative!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
William Denton, it's experiences like yours that really keep us motivated! We hope to see you soon!
Vehicle service & buying auto
Excellent services rendered. This also applies to my recently purchasing another Lexus on the day after Xmas.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Heager Hill, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!