Reviews
LEXUS OF BIRMINGHAM
We were very pleased with to entire process. We will go to Tom Williams for our next car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello John Williams, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care! -Your Lexus of Birmingham
20,000 mile check up
I find it very hard to make an appointment for servicing my car at Lexus of Birmingham. I called on Monday to make an appointment and to clarify some questions I had. After two tries, I finally got to a voice mail and gave my name and number the why I was calling. The recording indicated I would get a call back. No call back. This is the SECND time this has happened to me. I know I can make an appointment on line, but you can't get a loaner on line. Tuesday, I finally went on line and made an appointment for the service and waited for my car. While I normally don't need a loaner, I could have used one yesterday. They need to improve how phone appointments are handled.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Behle Burns Ii, reviews like this give us motivation and help us ensure we provide high-quality care. We apologize for the inconvenience. We hope to be of service to you again in the future. Best wishes, Lexus of Birmingham
Lexus of Birmingham
Purchased a new RX350 and had windshield wipers replaced on old RX350
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Donna Kelly, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you. -Your Lexus of Birmingham
2018 Lexus LX 570 Purchase
Joe Straub did an excellent job - we greatly appreciate his expertise and professionalism - superb job pulling together the sale on such a quick timeline - and being willing to meet us for the delivery of the vehicle - we are thrilled!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Timothy Thorton, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Birmingham! Enjoy your new ride! -Your Lexus of Birmingham
Brought a new car
Chip brasher was our salesperson? very knowledgeable, helpful. Would recommend him
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Christopher Mccoy! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Your Lexus of Birmingham
Poor service
Poor service quality and communication. Repeated issues such as keeping vehicle for three days for a planned repair and when we call to coordinate pickup we are told parts not available and not idea when they would been. A month later after we do the entire drop off and pickup exercise again now the poor quality of work will cause a third visit. Not what you or I want and not what one would expect.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Keith, we are sorry to hear about your experience and trouble with communication. We assure you that we are here to take care of each and every one of our customers to the best of our ability. Our GM, Robert Bailey, would like the opportunity to speak with you directly at your earliest convenience. Please reach out to Robert at 205-252-500. Have a great day!
Good.
Good ...............................................................................
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Charles Wilks, thank you so much for the positive review! We look forward to your next visit..................................
1998 lexus sc300
Dealership was comfortable and relaxing. The acceptance team was fast and courteous. Being able to obtain a loaner closes my maintenance deals.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tommy Gossom, we are so happy to read such a great review about Lexus of Birmingham! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Your Lexus of Birmingham
LHR ES350
My service advisor, Dustin Smith was superb. Handled the in and out of the car quickly to include the loaner vehicle. This is the second time Dustin has done a great job for me. L Ross
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lawrence Ross, we're happy to hear you had such a positive experience with our team! Dustin is great and we are more than happy to have them for reviews like this. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! -Your Lexus of Birmingham
Nail in tire
I had a low tire pressure signal while I was driving on the interstate and knew the Lexus dealership was a few miles away. The pressure kept going down and down, I turned into the dealership and said I didn't have an appointment, but needed my tire checked because I had to pick up at daycare in 30 minutes. It was determined I had a nail on the sidewall of the tire. The nicest young man checked my records and said I had a warranty that would cover the cost of the tire. I didn't even know I had that warranty!! He gave me a loaner car to go pick up at daycare and had my tire changed in an hour. BEST CUSTOMER SERVICE EVER!! Yes, the dealership had many customers waiting and even more customers coming for their afternoon appointments. This Lexus dealership has definitely spoiled me! My service advisor was Dennis Wingate. Super guy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
S & S Constuction Co, Inc. / Pati Cheney, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Birmingham. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We are proud of how we provide to customers and proud of Dennis for continuing our mission. Please don't hesitate to reach out if there's anything additional we can do for you. Best, Lexus of Birmingham